Service Manager

The core of this role is managing the server team and deploying them effectively across the floor — ensuring every guest is covered, every section is staffed right, and service holds up whether it's a quiet midweek night or a packed game day. You read the room, move people where they're needed, and keep service flowing without gaps.

• Build section maps before each shift based on expected covers, event type and floor layout, and assign servers to sections according to skill level and volume
• Adjust server deployment in real time as guest flow changes — identify gaps, redistribute quickly and ensure no section is left unattended
• Schedule server shifts around the events calendar including game nights, private events and regular service periods
• Plan server coverage specifically around kick-off, half-time and high-traffic surges on game nights, stationing staff in peak-demand zones such as bar overflow, standing areas and large group tables
• Brief the team before each shift and event — floor plan, specials, expected crowd size, any VIPs or large parties
• Coordinate with the kitchen on ticket pacing so servers aren't caught between a rush and a slow expo
• Manage large group bookings and buyouts — assign dedicated servers, set expectations upfront and oversee execution on the night
• Run the floor during service — visible, present and actively directing the team throughout the shift
• Monitor table turns, wait times and guest satisfaction across all sections, stepping in to support during rushes, complaints or escalations
• Maintain service standards across the team — pace, attentiveness, presentation and product knowledge — coaching in the moment, not just after the shift
• Onboard and train new servers on floor standards, the menu and service expectations; identify stronger performers and develop them for busier sections or increased responsibility
• Address performance issues early and directly, and conduct regular reviews to keep the team accountable and motivated
• Open and close the venue, handle guest complaints and recoveries, and ensure responsible alcohol service and liquor licensing compliance at all times
• Uphold food hygiene and health and safety standards throughout service
• Complete daily reporting on covers, sales and incidents and flag scheduling or labor issues to the General Manager

Pay: $15.00 - $18.00 per hour

Benefits:

• Flexible schedule

Work Location: In person