SERVICE MANAGER / AMC CONTRACT MANAGER

Vacancy Position: Service/AMC Manager

Salary Range: AED. 12000 - 15000 + Other Benefits

Work Location: Jebel Ali Freezone, Dubai, UAE

Job Purpose: Lead and local/oversee AMC contracts, warranty, and paid service activities; drive customer satisfaction, safety, and profitability; implement efficient service processes and continuous improvement.

Key Responsibilities

· Manage AMC, warranty, and paid service operations; ensure profitability and policy compliance.

· Set and track department goals aligned with budget and customer satisfaction; take corrective actions as needed.

· Monthly warranty reviews; ensure vendor compliance and address repeat claims; report root causes to management.

· Ensure technicians’ PMs and maintenance knowledge for all laundry equipment; organize regular training.

· Maintain strong customer relationships and secure appreciation/references.

· Schedule and conduct field visits to generate sales (warranty, paid, and AMC).

· Conduct quarterly on-site audits for AMC customers; hold quarterly cross-department meetings.

· Coordinate with project handover teams to mobilize resources (parts, labor) as required.

· Coordinate with Parts for inventory/reorder levels; ensure timely part availability.

· Monitor and address manufacturer defects; keep management informed.

· Review daily activity schedules; optimize resource utilization.

· Establish pricing for paid services; manage AMC renewals (3 months prior) and invoicing.

· Provide technical support to close service jobs quickly; arrange site visits as needed.

· Develop and enforce customer interaction guidelines, handle complaints per policy.

· Promote safety, ensure proper tools, PPE, appearance and safety gear acknowledgments.

· Propose department improvements at management meetings; track KPIs for the team.

Qualifications:

· Degree in Electrical/Mechanical Engineering or related field, or equivalent experience.

· Experience in service management (AMC, warranty, field service preferred).

· Strong leadership, communication, and data-driven decision-making skills.

· Proficiency with MS Office 365 business Central / ERP / SAP software.

· Work Environment: Office-based with field site visits; travel as needed.

Reporting To: Head of Operations/MD
Direct Reports: Service Supervisors, Service Coordinators, Technicians (as applicable)

We, Newmatic Group a Trading Company established in 1993 deal with the high-level Trading of Commercial Laundry Equipment, and we are one of the Leading world-class Laundry Equipment suppliers & Laundry Solutions providers in the entire Middle East. We are a group of companies with 4 Divisions & Branches in UAE, Qatar, and Saudi Arabia.

Obin Millan

Human Resource Manager

hr.newmaticintl@gmail.com

Job Type: Full-time

Pay: AED12,000.00 - AED15,000.00 per month