Service Manager / Maintenance Technician (Cadillac, Michigan)

Company Overview

Michigan Community Capital (“MCC”) is a non-profit diversified PPP that supports the mission of the Michigan Economic Development Corporation (“MEDC”) by aggregating capital and facilitating the financing and development of low income and attainable housing and the redevelopment of complex brownfield sites within the State of Michigan. For more information on MCC visit michigancommunitycapital.org.

Position Description

As a Service Manager (“SM”) you will be responsible for a wide variety of tasks associated with the operational aspects of the community you are assigned. You will maintain a beautiful and safe community appearance and ensure that all maintenance requests are acknowledged, completed, and documented on a timely basis in Rent Manager. The SM will address common maintenance issues such as electrical, plumbing, heating, drywall repair, painting, and lawncare, among others. You will serve as a regular point of contact for residents for their maintenance needs. You will work alongside the Director of Property Maintenance to coordinate required inspections and assist in the identification, planning, and execution of capital improvement projects. Ensuring a safe environment, a positive atmosphere, and responsive service for the members of your community will not only mean satisfied long-term residents, but also present a positive face for Michigan Community Capital.

This position reports to the Director of Property Maintenance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ideal candidate should:

• Have 5+ years of experience in a wide variety of maintenance training and experience in a multi-family working environment.
• Be highly organized. Individuals in this role will be required to constantly evaluate competing priorities in order to serve the needs of tenants while ensuring that safety is of the utmost importance.
• Be an excellent communicator. Individuals in this role must have strong verbal and written communication skills to be used with tenants, vendors, and other Michigan Community Capital team members.
• Individuals will be expected to work effectively and efficiently through all service requests which concludes only with the documentation of completion within the Rent Manager software.
• Individuals will work closely with the Director of Property Maintenance in the areas of the planning and execution of preventative maintenance programs, maintenance policy and procedure modifications, and budgeting.
• Be a team player. MCC is a small and growing company. All our team members take responsibility for making sure things get done and gaps get filled. Creating a clean, safe, and healthy environment for our residents is critical so being flexible, handling problems, and lifting others up matters.
• Excel in pressure situations when there is an emergency situation or when meeting deadlines is critical.
• Be comfortable with a horizontal company culture that frequently requires changing priorities.
• Take ownership of the daily tasks associated with running a property. Needs to be willing to call contractors, order parts, and coordinate repairs.
• A service manager is expected to service between 80-100 units in their direct community. If the current community does not yet have this unit count, the individual may be expected to provide coverage at other communities within the state or perform other duties as identified by the Director of Property Maintenance or other members of the Michigan Community Capital management team.

Education and Qualifications

• 5+ year in relevant work experience associated with rental residential and/or commercial properties.
• High school diploma or GED certificate.
• Vocational or trade school certification preferred.
• Comprehensive knowledge of plumbing, heating, HVAC, and electrical systems.
• Reliable transportation and valid driver’s license.
• Demonstrated proficiency with Microsoft ® Office products.

Schedule

This position may involve some weekend or evening time commitments to assist residents with moving in or out of the community. Most work is handled during normal business hours occurring on Monday through Friday from 8:00 AM to 5:00 PM. The position is hourly plus bonus, non-bargaining and “at will.”

Travel

Work-related travel associated with this position will include travel to local vendors for supplies and equipment rental. Travel may be required to other communities within the portfolio but would be identified and communicated by the Director of Property Maintenance.

Compensation

MCC offers the following compensation:

• A very competitive wage consistent with the skills and experience of the candidate.
• An annual bonus program.
• 401k program with $1 for $1 match up to 6% (Pretax or Roth).
• Discretionary 401k bonus based on organizational performance.
• All technology hardware, licenses, and software necessary for the position.
• Company paid continuing education for maintenance of relevant certifications.
• For full-time employees, 80% coverage of medical, dental and vision insurance (including same sex partners)

Diversity & Inclusion

The organization places a high value on diversity and inclusion. We are actively seeking Team Members of a diverse background so that we can better understand the experience of the residents in all our communities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, and talk or hear. The employee is frequently required to reach with hands and arms, climb or balance, stoop, kneel, and crouch. The employee must regularly lift and/or move up to 50 pounds.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Property maintenance: 5 years (Required)

Work Location: In person