Service Manager - Restaurant

Roberto's Deluxe is seeking a Service Manager who is passionate about guest experience, team development, and executing fine dining service at the highest level.

Fine Dining experience is a must.

Position Overview

The Service Manager role at Roberto's is 100% focused on service and hospitality. This position is fully guest-facing and floor-driven, with little to no administrative or scheduling responsibilities. The Service Manager leads through presence, coaching, and real-time feedback, ensuring that every guest interaction reflects Prime's elevated service standards.

Key Responsibilities

• Lead service on the floor during shifts, ensuring flawless execution of steps of service
• Actively engage with guests to enhance their experience and resolve concerns in real time
• Coach, train, and develop FOH team members through hands-on leadership and example
• Reinforce service standards, hospitality expectations, and brand values
• Support pre-shift meetings, ongoing training, and service education
• Act as a culture leader, setting the tone for professionalism, warmth, and accountability

Qualifications

• Fine dining restaurant experience required
• Strong understanding of steps of service and elevated hospitality standards
• Proven ability to coach and develop service staff
• Exceptional communication and guest engagement skills
• Highly professional, polished, and calm under pressure
• Passion for hospitality and delivering memorable guest experiences

Why Roberto's Deluxe:

• A service-forward leadership role with no administrative burden
• Work alongside an experienced culinary and leadership team
• Be part of a respected and growing hospitality group

If you believe exceptional service is created on the floor—through presence, precision, and genuine hospitality—we’d love to hear from you.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Work Location: In person