Service Quality Analyst

Experience- 5-6 years

JD-

Prepare Quality dashboards to be presented to customer. Interact with Senior Stakeholders.

· Ensure ITIL operational process compliance for the program to deliver the services

· Own and manage continuous improvement program/themes (Pragati, Leans, SIPs, Process training)

· Showcase process improvements and present quality parameters to customer on an on-going basis.

· Conduct regular Ticket reviews and publish reports with customer and Wipro.

. Ensure Quality KPI compliance, facilitate in conducting RCA for SLA misses and action planning.

Job Type: Full-time

Pay: From ₹700,000.00 per year

Application Question(s):

• How many years of total experience do you currently have?
• How many years of experience do you have in service quality?
• What is your current CTC?
• What is your expected CTC?
• What is your notice period/ LWD?
• Are you ok with the third-party payroll and 6 days work from office?
• What is your current location?