Service & Recruitment Coordinator

Job Details

• Salary: $20.00 / hour + additional structured on-call compensation
• Job Type: Full-time
• Shift & Schedule: Monday to Friday (Day Shift) + Shared On-Call Rotation (Evenings/Weekends) with additional compensation.
• Location: In-Office 135 MacArthur Drive Asheboro NC

Are you a highly organized, detail-driven perfectionist who thrives on structure, clear processes, and execution? Do you love solving logistical puzzles and keeping data completely flawless?Lair Family Enterprises dba Home Instead is seeking a methodical and results-driven Service & Recruitment Coordinator to manage our caregiver recruitment pipeline and scheduling logistics in the 868 market.At Home Instead, our mission is "To love people well." We know that the best way to care for our senior clients is to build an airtight, compliant, and highly reliable team of Care Professionals (CarePros). In this role, you won't just be filling seats—you will be the chief protector of our organizational standards, ensuring every caregiver we hire is meticulously vetted and perfectly scheduled.If you are someone who hates chaotic, unmapped workflows and prefers to take absolute ownership of a system to make it run like clockwork, this seat is designed for you.What You Will Do (Core Accountabilities):

• Process-Driven Sourcing: Manage the top-of-funnel recruitment pipeline inside Indeed. Review incoming applications daily, conduct structured phone screenings, and run face-to-face interviews to identify highly reliable talent that aligns with our core values.
• Airtight Onboarding Compliance: Take 100% ownership of the post-offer credentialing pipeline. You will meticulously track and execute background checks, drug screens, reference verifications, and state compliance files so that every candidate is completely verified before their first day.
• Logistical Scheduling Mastery: Manage master scheduling logs inside WellSky and Honor technology systems. You will precisely match caregiver availability with client needs, solve daily scheduling puzzles, and minimize unstaffed hours.
• Emergency Caregiver Backup Relief: Embodying our organization's team-first, stewardship mindset, you will serve as an emergency backup caregiver in the field when required. This critical coverage applies during normal business hours or while on-call to tenaciously protect our clients' continuity of care when last-minute gaps or emergencies arise.
• Logistical Orientation Prep: Manage the calendar, paperwork setup, and strict scheduling logistics for all new-hire orientations (Note: The actual training and facilitation will be handled by our training department).
• Structured On-Call Support: Share a predictable evening and weekend on-call rotation split with the General Manager, serving as the definitive point of contact for emergency scheduling modifications and field needs during off-hours.

This Job is Ideal for Someone Who Is:

• A "Team-First" Executor: You understand that operational plans require hands-on execution. You are fully willing to jump into the field to deliver hands-on client care if it means protecting a vulnerable senior and supporting your team.
• Highly Vetted & Vetting-Oriented: You love guidelines, compliance checklists, and rules. You believe if a job is worth doing, it is worth doing precisely right.
• A Logical Puzzle Solver: You enjoy looking at complex scheduling grids (WellSky) and organizing them into highly efficient, optimized workflows.
• Execution-Focused: You are fast-paced but intensely accurate. You like checking off clear goals daily and thrive when you have a defined framework to operate within.

Qualifications & Requirements:

• Prior experience in high-volume recruiting, scheduling logistics, HR coordination, or medical/senior care administrative settings is highly preferred.
• Advanced proficiency with digital technology platforms (experience with Indeed ATS and scheduling databases like WellSky or similar CRMs is a major plus).
• Exceptional, clear communication skills over the phone and in writing.
• High resilience, flexibility, and sound judgment when managing fast-moving operational adjustments, on-call emergencies, or shifting into a caregiving role.
• Must align naturally with our Enterprise Core Values: Humble and Honest, Enthusiastic and Tenacious, Playful and Positive, Results Driven, and Better Today Than Yesterday.

Benefits & Perks:

• Competitive hourly pay ($20.00/hr)
• Additional structured on-call compensation
• Dental and Vision benefits (Note: Medical insurance is not offered)
• Monthly cell phone stipend
• Gym membership stipend to support your personal wellness goals
• Clear, predictable training and onboarding process
• A stable, positive, and deeply purposeful corporate culture

If you are ready to take control of an operational process, support a field team, and build a flawless coordination system, apply today with your updated resume!

Pay: $19.00 - $20.00 per hour

Work Location: In person