Service Scheduler

Service Scheduler / Operations Coordinator

Valley Hot Spring Spas & BBQ Islands

Now Hiring

Valley Hot Spring Spas & BBQ Islands has been a trusted leader in hot tubs, BBQ islands, and outdoor living products in the Inland Empire and North San Diego County since 1997. We are growing and looking for a highly organized, dependable Service Scheduler who works well with others and thrives in a team-based environment.

What You’ll Do

• Schedule and coordinate service calls with customers and technicians
• Communicate service timelines, updates, and follow-ups with customers
• Maintain and update technician paperwork and service documentation
• Collaborate daily with Service, Sales, Management, and Accounting teams
• Support internal teams with scheduling, logistics, and follow-through
• Process purchase orders and coordinate with vendors and suppliers
• Track shipments, follow up on delays, and confirm deliveries
• Assist with inventory tracking and reorder planning
• Perform daily end-of-day credit card sweeps
• Assist with monthly credit card sweep reconciliation
• Help resolve invoice and paperwork discrepancies
• Maintain accurate records within company software systems

What We’re Looking For

• 1+ year experience in scheduling, operations, or administrative support
• Strong phone communication and customer service skills
• Team player who communicates well and supports coworkers across departments
• Highly organized with strong attention to detail
• Reliable, accountable, and follows through on tasks
• Comfortable handling paperwork and financial reconciliation
• Proficient in Microsoft Office (Excel, Word)
• Able to multitask in a fast-paced environment
• Experience with UPS, USPS, and FedEx a plus
• Bilingual (English/Spanish) preferred

Why Join Us

• Established, stable company with long-term growth
• Full-time role with responsibility and trust
• Supportive, collaborative team culture
• Opportunity to grow within operations and service management

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 80 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Retirement plan

Work Location: In person