Service Supervisor

SUMMARY: McC Management is growing, and we are in search of a Service Supervisor to join our impressive team of leaders! We are located across Eastern and Central Washington, with an inclusive culture of operational quality that delivers achieved goals for everyone. A Service Supervisor performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meets the owner and company standards for cleanliness, appearance, safety, and overall functionality.

JOB TITLE: Service Supervisor

DEPARTMENT: Onsite

REPORTS TO: Community Manager

DUTIES AND RESPONSIBILITIES:

• Perform preventative, routine, and scheduled maintenance, along with small equipment maintenance tasks and projects.
• Completes assigned work orders generated from resident requests for service, as well as maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, ownership expectations, safety standards, and code requirements.
• Completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property’s maintenance department by tracking inventory used, returning unused items to the established location, and notifying the manager about re-ordering needs.
• Perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and flooring repair.
• Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
• Knowledge of Fair Housing Guidelines, WISHA, job safety principles and working within a team environment.
• Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.
• Participate in emergency on-call/after-hours maintenance assignments; adhering to established response times and addresses emergency issues appropriately.
• Promote customer satisfaction by always maintaining the highest standards of interactions, courteously and professionally, with current and potential residents.
• Lead, develop, train and mentor a team/team member of above responsibilities.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Performs other related duties as assigned by management.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

COMPETENCIES:

• Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership-Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Quality Management-Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

WORKING CONDITIOND: Work both in and outside of apartment buildings and in all areas of the community, including the amenities. This could mean exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on location).

PHYSICAL DEMANDS:

• Need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work inside and outside in all weather conditions.
• Must be able to push, pull, lift, carry, or maneuver weights of up to thirty-five (35) pounds independently and fifty-five (55) pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays.
• Must be able to read technical information, and/or use a keyboard, computer, and iPad.

Must maintain a valid driver’s license, clean driving record and current auto insurance is required.

Required to complete and successfully pass the McC Fair Housing, Harassment, and Diversity and Inclusion training within the first 30 days of employment.

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

In addition to the base salary, onsite positions may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Benefits Offered for Full-time Employees:

• Medical, Dental, Vision, and My Life Advisors
• (HSA) Health Care Spending Account options
• 401(k) Options
• Short-term & Long-term Disability
• Housing Discount (eligibility required)
• Paid Time Off: Time off benefits include vacation, holidays, personal days, birthday, and sick time.
• Educational Assistance Programs (eligibility required)
• Invest in our associates to help them become the best version of themselves!

McC Management does not condone or tolerate unlawful harassment OR discrimination of any kind. Employees are expected to treat fellow employees, customers and vendors with courtesy and respect at all times. No form of harassment or discrimination will be tolerated, including harassment based on the following reasons: race, color, national origin, religion, the presence of a mental or physical disability, pregnancy, age, military or veteran status, sex, marital status and sexual orientation, or any other characteristic protected by applicable local, state, or federal law.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.