Service Support Coordinator

About Us

PT Bukaka Teknik Utama Tbk was established in 1978 and operates in the engineering, infrastructure, and industrial sectors. The company provides various services and products to clients, supported by strong technical expertise and professional teams.

Job Purpose

The Service Support Coordinator will be responsible for coordinating service-related activities, ensuring effective communication between internal teams and clients, and supporting the delivery of services in line with company standards.

Key Responsibilities

• Act as a point of contact for clients regarding service requests and inquiries.
• Coordinate with internal departments to ensure timely handling of client requirements.
• Maintain accurate records of service requests, schedules, and follow-ups.
• Support the preparation of service-related documentation, reports, and updates.
• Monitor service delivery progress and escalate issues when needed.
• Assist in identifying areas for service improvement and client satisfaction.
• Ensure compliance with company procedures and quality standards.

Requirements

• Diploma or Bachelor’s degree in Business Administration, Engineering, or related field.
• Prior experience in customer service, client coordination, or service support role preferred.
• Strong organizational and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office (Word, Excel, Outlook).
• Attention to detail and problem-solving skills.

Job Type: Full-time