Service Tech

HVAC Warranty Technician

Pay: Starting at $22 per hour, Dependent on Experience, hourly pay and performance incentives

Job description:

Western Heating & Air Conditioning is looking for HVAC Warranty Technician!

We are looking for someone with integrity, technical expertise, and the drive to exceed customer expectations. Western is a family-owned company that has proudly served our community since 1967. We are committed to ethical treatment of both our customers and employees and strive to create a culture where professionals can grow and thrive.

Job Description:

The HVAC Warranty Technician is responsible for diagnosing, repairing, and replacing parts on HVAC systems covered under warranty, including both residential and commercial equipment.

This role requires strong technical expertise to handle the majority of diagnostic tasks independently, while maintaining a high level of professionalism in interactions with builders, property owners, facility managers, and team members. The technician will ensure that all work is thoroughly documented for accurate warranty processing, promote value-added services, and contribute to collaborative team efforts.

Success in this position requires a commitment to technical excellence, customer relationship building, and continuous learning to stay current with industry best practices.

Responsibilities:

Technical Excellence

• Perform diagnostics, repairs, and part replacements on HVAC systems.
• Independently handle and complete 90%+ of diagnostics independently.

Relationship Building

• Develop and maintain strong and effective professional client relationships.
• Interact professionally with homeowners, property managers, and team members.

Documentation & Warranty Processing

• Accurately document all work performed
• Ensure all required information is captured for proper warranty reimbursement.

Value Building

• Educate warranty customers and homeowners on maintenance memberships
• Promote extended third-party labor warranties
• Recommend appropriate value-added upgrades when applicable

Team Collaboration

• Coordinate with field technicians and office staff as needed
• Support team objectives and company standards

Continued Education

• Participate in training and professional development
• Stay current on industry best practices and evolving HVAC technology

Standard Service Technician

• Assist with non-warranty service calls when warranty demand is limited

Qualifications:

• High school diploma or equivalent
• HVAC Apprenticeship or Journeyman License
• Valid driver’s license and reliable transportation
• Strong diagnostic and troubleshooting ability
• Basic electrical knowledge preferred
• Ability to lift 50 lbs. and work in varied environments (heights, tight spaces, outdoors)
• Strong work ethic and professionalism

Benefits:

• Health insurance
• Dental insurance
• Employee discount
• Paid time off
• Traditional 401K + Roth IRA with 4% Employer match
• Tuition reimbursement

5+ years experience as an HVAC residential service technician. Must have a valid driver license and clean driving history. Able to pass a background and drug screening

Competencies

Ability to work independently in a timely manner, making sure job is done correctly the first time. Must have excellent organizational skills. Must have good oral and written communications skills. Observe all company procedures and safety rules. Work as part of our team to ensure customer satisfaction. Able to work in a fast-paced environment. Must have basic computer skills and be able to utilize mobile device throughout the work day.