Service Technician

Job Description:

As a Field Service Engineer at AguaClan, you will be responsible for the installation, maintenance, troubleshooting, and repair of our water purification systems at customer locations. You will play a key role in ensuring the highest standards of service and customer satisfaction, ensuring the optimal performance of our products.

Key Responsibilities:

• Installation & Commissioning:

Install and commission water purification systems at customer sites, ensuring adherence to quality and safety standards.

• Maintenance & Troubleshooting:

Conduct routine maintenance checks and troubleshoot any issues with water purifiers. Perform necessary repairs and system upgrades.

• Customer Support:

Provide on-site technical support to customers, addressing their concerns and resolving any technical issues related to water purifiers in a timely manner.

• Product Testing & Calibration:

Perform testing, calibration, and quality checks on equipment to ensure proper functionality and optimal performance.

• Documentation & Reporting:

Maintain accurate service reports, job logs, and documentation of repairs or replacements performed. Submit detailed reports to the management on a regular basis.

• Training & Guidance:

Educate customers on product operation, maintenance practices, and safety procedures. Provide hands-on training to clients as required.

• Inventory Management:

Keep track of inventory and spare parts for the systems to ensure availability when required. Manage stock efficiently to avoid delays in servicing.

• Upgrades & Recommendations:

Identify and recommend system upgrades or additional services based on customer needs and requirements.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your Current Salary (Per Month)?
• What is your Expected Salary (Per Month)?
• What is your notice period?

Experience:

• Total: 1 year (Required)
• Field service: 1 year (Required)

Work Location: In person