ServiceNow Business Analyst

Location: Columbus, OH (Onsite 4 days per week)

Employment Type: Full-Time (W-2 or 1099 Contract)

Work Setting: In-person

Work Requirement: The client is looking for citizens or green card holders

Position Summar

yWe are seeking a ServiceNow Business Analys t to support the delivery of ServiceNow solutions for enterprise and public sector clients. This role focuses on gathering and analyzing business requirements, documenting processes, and translating business needs into clear user stories and functional solutions within the ServiceNow platform

.You will work closely with stakeholders, product owners, developers, architects, and project teams to ensure solutions align with business objectives, improve operational efficiency, and deliver measurable value

.
Key Responsibiliti

• esLead requirements gathering sessions, workshops, and stakeholder intervie
• wsAnalyze and document current-state and future-state business process
• esDevelop user stories, acceptance criteria, process flows, and business requirement documents in Agile environmen
• tsCollaborate with developers, architects, and product owners to clarify requirements and support solution desi
• gnFacilitate communication between technical teams and business stakeholde
• rsSupport backlog refinement, prioritization, and sprint planning activiti
• esAssist with User Acceptance Testing (UAT), including test script creation, defect tracking, and validati
• onSupport training materials, user documentation, and change management activiti
• esTrack project progress and communicate updates, risks, and deliverabl
• esEnsure solutions align with security, compliance, and governance standar
• dsTranslate complex technical concepts into clear business communicati

onRequired Qualificatio

• nsBachelor’s degree in Business, Information Systems, Computer Science, or related fie
• ld5+ years of Business Analyst experien
• ce3+ years of ServiceNow platform experience (ITSM, ITOM, HRSD, or related module
• s)Strong experience in Agile environments (Scrum methodolog
• y)Experience creating user stories, process documentation, and business requiremen
• tsExperience supporting UAT and defect manageme
• ntFamiliarity with tools such as Jira, Azure DevOps, or ServiceNow Agile Developme
• ntStrong written and verbal communication skil
• lsAbility to work onsite in Columbus, OH four days per we

ekPreferred Qualificatio

• nsExperience supporting government or public sector clien
• tsServiceNow Certified System Administrator (CSA) certificati
• onITIL v4 Foundation certificati
• onCBAP, PMI-PBA, or other Business Analysis certificatio

ns