ServiceNow Cloud Migration Lead (Senior Consultant - Platform Engineering)

Müller’s Solutions is seeking an experienced ServiceNow Cloud Migration Lead to own and deliver the migration of a ServiceNow instance from a self-hosted (on-premise) environment to ServiceNow on GCP. This is a hands-on technical leadership role requiring deep platform knowledge and a structured delivery mindset.

Key Responsibilities

• Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation

• Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume)

• Design the migration approach — clone-based lift, upgrade alignment, or phased rollout

• Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity

• Audit and remediate custom scripts, flows, and integrations pre-migration

• Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes

• Execute UAT support, regression testing, and hypercare post-go-live

• Produce migration runbooks, risk registers, and cutover plans

Required Skills

• 5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem cloud)

• Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths

• Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS)

• Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer)

• Integration experience: REST, SOAP, LDAP, SSO/SAML

• Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rules

Nice to Have

• CSA or CIS certification

• Experience with ServiceNow Health Scan and ATF (Automated Test Framework)

• Prior work in KSA/GCC enterprise environments