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ServiceNow Enterprise Architect

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As the ServiceNow Enterprise Architect, you will act as the bridge between business vision and technical execution. You will own the enterprise-wide ServiceNow roadmap, define architectural standards, and drive alignment across global teams.

Key Responsibilities

  • Design and maintain the ServiceNow enterprise architecture and roadmap across multiple business areas.
  • Partner with senior stakeholders to translate business objectives into scalable, future-proof platform solutions.
  • Govern integrations, data models, and standards to ensure platform consistency and resilience.
  • Provide strategic guidance to solution and technical architects across major ServiceNow implementations.
  • Conduct platform maturity reviews and define improvement initiatives.
  • Champion new capabilities within Now Assist, AI, and Automation Engine to enhance value delivery.

Requirements

  • Proven experience in ServiceNow architecture across multiple modules (ITSM, ITOM, HRSD, CSM, or SPM).
  • Strong knowledge of enterprise architecture frameworks such as TOGAF or IT4IT.
  • Ability to influence at C-suite level and lead discussions around digital transformation strategy.
  • Relevant ServiceNow certifications (CIS, CMA, CTA, or equivalent) preferred.
  • Excellent communication and leadership skills, with a focus on delivering tangible outcomes.

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