ServiceNow Enterprise Architect

As the ServiceNow Enterprise Architect, you will act as the bridge between business vision and technical execution. You will own the enterprise-wide ServiceNow roadmap, define architectural standards, and drive alignment across global teams.

Key Responsibilities

• Design and maintain the ServiceNow enterprise architecture and roadmap across multiple business areas.
  
• Partner with senior stakeholders to translate business objectives into scalable, future-proof platform solutions.
  
• Govern integrations, data models, and standards to ensure platform consistency and resilience.
  
• Provide strategic guidance to solution and technical architects across major ServiceNow implementations.
  
• Conduct platform maturity reviews and define improvement initiatives.
  
• Champion new capabilities within Now Assist, AI, and Automation Engine to enhance value delivery.
  

Requirements

• Proven experience in ServiceNow architecture across multiple modules (ITSM, ITOM, HRSD, CSM, or SPM).
  
• Strong knowledge of enterprise architecture frameworks such as TOGAF or IT4IT.
  
• Ability to influence at C-suite level and lead discussions around digital transformation strategy.
  
• Relevant ServiceNow certifications (CIS, CMA, CTA, or equivalent) preferred.
  
• Excellent communication and leadership skills, with a focus on delivering tangible outcomes.