ServiceNow - ITSM Engineer

Job Description

Mandatory Skills: ServiceNow - IT Service Management .

Experience: 5-8 Years .

Location: Mumbai

Role Overview: The ServiceNow Administrator is responsible for configuring, maintaining, and optimizing the ServiceNow

Key Responsibilities: -

• Administer and configure ServiceNow modules (Incident, Problem, Change, CMDB, Knowledge, etc.).
• Develop and maintain ServiceNow workflows, business rules, UI policies, and client scripts.
• Manage user roles, groups, and access controls.
• Perform platform upgrades and patching while ensuring minimal downtime.
• Integrate ServiceNow with third-party tools and APIs.
• Monitor system performance and troubleshoot issues proactively.
• Maintain CMDB accuracy and ensure compliance with ITIL processes.
• Document configurations, customizations, and operational procedures.

Required Skills & Qualifications: -

• Strong experience with ServiceNow administration and configuration.
• Knowledge of ITIL framework and ITSM processes
• Proficiency in JavaScript, HTML, and CSS for UI customizations.
• Familiarity with ServiceNow scripting (client scripts, business rules, Glide API).
• Experience with ServiceNow integrations using REST/SOAP APIs.
• Understanding of CMDB structure and data integrity.
• Strong troubleshooting and problem-solving skills.

Preferred Qualifications: -

• Experience with ServiceNow ITOM, HRSD, or CSM modules.
• Knowledge of ServiceNow Performance Analytics and reporting.
• Exposure to ServiceNow Flow Designer and Integration Hub.

Certifications (Optional but Preferred):

• ServiceNow Certified System Administrator (CSA)- ITIL Foundation Certification.