ServiceNow Process Architect

Design and implement ServiceNow process architectures across ITSM, ITOM, HRSD, and CSM.
Analyse existing business processes and identify areas for automation and improvement.
Define process frameworks, governance models, and best practices for ServiceNow delivery.
Work closely with developers, platform owners, and stakeholders to ensure successful implementation.
Align ServiceNow capabilities with business objectives, ensuring measurable outcomes and ROI.
Drive continuous improvement and adoption of ServiceNow across the organisation.

Skills & Experience Required
Proven experience as a ServiceNow Process Architect, Senior Consultant, or similar.
In-depth understanding of ITIL, process design, and service management frameworks.
Strong technical knowledge of the ServiceNow platform and multiple modules.
Excellent communication and stakeholder management skills.
ServiceNow certifications (CSA, CIS, CTA) are highly desirable, but not essential.
Experience working in enterprise-scale or global ServiceNow environments is a strong advantage.

Why This Role?
This is an exceptional opportunity for a ServiceNow professional who wants to take their career to the next level in one of the world s most advanced and rapidly growing tech hubs. Dubai offers a tax-free income, world-class infrastructure, international exposure, and an outstanding lifestyle.