ServiceNow Systems Administrator

Vista Global Solutions, LLC (VGS) is seeking a ServiceNow Systems Administrator to support our ongoing mission with the Uniform Service University (USUHS).

What You'll Do:

• Sustainment of Existing Applications: Ensure the continued operational availability, security posture, and functional relevance of existing USUHS custom ServiceNow scoped applications through proactive monitoring, timely issue resolution, and efficient implementation of approved enhancements and bug fixes. Deliver stable and reliable application performance meeting user needs.
• New Application Delivery: Deliver new, fully functional, tested, and documented ServiceNow scoped applications designed to automate and optimize specific USUHS operational processes. Successfully translate defined user requirements into robust, scalable, and maintainable technical solutions deployed within agreed-upon timelines.
• Requirements Translation & Solution Design: Produce clear, comprehensive functional and technical design specifications for new applications and significant enhancements. Effectively translate stakeholder requirements and process analysis into actionable development plans that leverage ServiceNow capabilities optimally and align with USUHS objectives.
• Secure & Compliant Development: Implement all application code, configurations (including Flow Designer, UI Builder, forms, tables, notifications), and integrations adhering strictly to ServiceNow best practices for scoped application development, platform security principles, and relevant DoD standards. Deliver secure and maintainable application components.
• Quality Assurance & Deployment Management: Guarantee the quality, performance, and reliability of delivered application functionality through the system.

What You Bring:

• Must Have an Active Secret Clearance

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field (required). Equivalent professional experience may be considered in lieu of a degree.
• Minimum 3+ years of ServiceNow development experience with a strong focus on scoped application development.
• Proven experience designing, developing, deploying, and sustaining custom scoped applications within ServiceNow.
• Demonstrated ability to manage entire application lifecycles from requirements gathering to production support.

Certifications

• Security+ (preferred)
• ServiceNow Certified System Administrator (preferred)
• ServiceNow Certified Implementation Specialist – ITSM, HAM, SAM, SecOps, or ITOM (preferred)
• ITIL v4 Foundation Certification (preferred)

Location
Bethesda MD, Remote

Vista Global Solutions, LLC (VGS) offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.
VGS is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638.