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Services Account Manager Central Africa

Maintain the relationship with and manage the customers in central Africa region, pertaining to Sidel aftersales offering. Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for Sidel in given territory. Customer point of contact for Services and aftersales activities

Your Mission

Grow sales and profitability of Services offering, adapt regional services strategy to his/her territory, direct and implement action plans with aftersales team
Ensure that customer production line is optimized to the maximum
Responsible for performance of Sidel products, reports non-conformities and responsible for issue resolution process
Propose new Services products that add value to the Customer and are profitable for Sidel
Sell and negotiate Sidel Services portfolio, according to rules and processes of the Company
Plan customer contacts, visits and promotions
Coordinate and analyze market and competitor information, provide forecasts and report to relevant stakeholders
Responsible for his/her region outstanding and overdue payment performance
Is in charge of given account in his/her region

Your Profile

Level of education and languages:

Bachelor’s degree or equivalent
Good level of French language and English.

Required experience and skills:

5 years of sales experience and experience on the field (maintenance, production, Field Service Engineer)
Knowledge of Filling and packaging industry equipment and services
Able to travel >50%