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ServiceTitan Dispatcher / CSR — $54K–$65K Total Comp — Dallas/Ft Worth
Benefits:
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
When a homeowner experiences an electrical emergency or repair need, you're the calm voice on the other end of the phone. You don't just answer calls — you book them, dispatch the right tech, and turn a stressful moment into a customer for life.
If you can run a ServiceTitan dispatch board in your sleep, we want to talk.
TLC Electrical Services is a growing, 20+ year, home services company in DFW. We're looking for a seasoned Dispatcher/CSR to own our phones and our dispatch board.
What You'll Do
- Answer inbound calls from homeowners and book the appointment
- Run the ServiceTitan dispatch board using DispatchPRO and SchedulePRO — making sure that the system is matching the right tech to the right job, minimizing drive time, keeping the schedule full
- Confirm appointments, ensuring the tech-on-the-way notifications are sent, and following up after each visit
- Convert quote calls into booked work and offer membership plans to create repeat customers
- Handle complaints with empathy and route to a manager when needed
- Keep ServiceTitan clean — accurate addresses, notes, customer history
You're a Fit If You Have
- 3+ years dispatching or CSR experience in home services (HVAC, plumbing, electrical, or similar trades)
- ServiceTitan fluency — you've run the dispatch board, used the capacity planner, and pulled performance reports. (Strong Housecall Pro or FieldEdge backgrounds considered if you can ramp on ST in week one.)
- A warm, clear voice on the phone — and the patience to keep it that way
- DFW geography in your head — you can route Plano to Arlington to Frisco without burning the day in traffic
- Sales instinct — you can ask for the appointment, overcome \"I'm just calling for a quote,\" and sell memberships
- Computer comfort: Use of AI Agents, Google Drive/Docs
- Reliability — you show up every day, on time so you can own your position on our team
What You'll Get
- $26–$30 per hour depending on experience ($54K–$62K annual base)
- Performance bonus tied to booking rate — strong performers earn $4,000–$6,000 extra per year
- Total comp opportunity: $58K–$68K
- Health insurance, paid time off, paid holidays
- A real career path — our best CSRs become office managers, sales coordinators, or move into operations
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