Setter Success Manager

Overview

We are hiring a Quality Assurance Manager to protect, scale, and continuously improve a proven outbound sales system.

This is NOT a traditional motivational management role.

Your job is to ensure that our setters execute the sales framework correctly, maintain high appointment quality, and improve through structured analysis, coaching, and targeted training.

You will act as the guardian of process integrity — identifying breakdowns early, correcting skill gaps, delivering focused training, and helping leadership scale predictable results.

If you love data, systems, performance psychology, and building elite teams — this role is for you.

Primary ResponsibilitiesQuality Control & Call Analysis

• Review live and recorded outbound sales calls daily
• Score calls against structured evaluation criteria
• Monitor:
• Script adherence
• Discovery quality
• Tone, pacing, and confidence
• Objection handling
• Compliance and call flow
• Identify deviations from the sales process immediately

Performance Coaching & Training

• Deliver clear, actionable feedback focused on immediate improvement
• Provide concise correction guidance (what to fix on the next call)
• Conduct structured training sessions based on real performance gaps
• Lead skill-building workshops (tone control, objection handling, discovery, etc.)
• Help onboard new setters into our proven framework
• Reinforce best practices through live coaching and training drills

Data Tracking & Reporting

• Track individual and team performance metrics including:
• Appointment quality
• Show-rate impact
• Conversion indicators
• Process compliance
• Identify trends, skill gaps, and recurring issues
• Report actionable insights directly to leadership

Process Protection

• Ensure consistent execution of our proven sales framework
• Detect process drift early and recommend corrective actions
• Maintain high operational standards as the team scales

Daily Tasks

• Audit assigned number of calls per setter
• Log call scores (Pass / Fix / Critical)
• Deliver short written or voice-note feedback
• Flag urgent issues requiring immediate intervention

Weekly Tasks

• Lead targeted training sessions based on team performance
• Rank setters based on performance metrics
• Identify coaching priorities across the team
• Lead focused 1-on-1 correction sessions
• Recommend:
• Promotions
• Retraining
• Removal when necessary

Required Skills

• Strong analytical thinking
• Experience in outbound call centers or sales environments
• Experience conducting trainings or coaching sessions
• Ability to give direct, constructive feedback
• Strong listening skills and attention to detail
• Understanding of sales psychology and objection handling
• Experience with CRM or call platforms preferred

Ideal Candidate

• Process-driven and detail-oriented
• Comfortable holding high standards
• Objective and data-focused
• Strong communicator and trainer
• Passionate about improving performance through systems

Compensation

• $5/hour base pay (paid weekly)
• Weekly performance bonus tied to team results and show-rate ( Hundreds of dollars paid weekly in bonuses )
• Growth opportunity into Senior Operations / Training Leadership

Important Note

This is a performance-focused role.

We are not looking for someone to motivate — we are looking for someone to analyze, train, enforce, and refine a proven system.

Job Type: Full-time

Work Location: Remote