SFDC – Sr. Tech Lead(Agentforce)

A pure play Salesforce and MuleSoft partner since 2021, Cloud Odyssey brings together the enthusiasm and innovation of a young company with the extensive experience and expertise of its people. With a global track record of over 100 successful projects, a consistent 5/5 customer satisfaction rating, and deep domain expertise across key industries, we’re quickly establishing ourselves as the go-to partner for Salesforce and MuleSoft in Asia, Europe and North America.

To support our continuous growth, we are looking for SFDC – Sr. Tech Lead(Agentforce) to join an amazing team of like-minded professionals and help our customers to transform the way they work and improve business performance.

• Salesforce Agentforce design, AI agent architecture, Data Cloud integration, governance and trust frameworks

• Design and build apps on Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, Einstein Analytics)

• Assist Pre-Sales and Sales teams in solution design during license/project discussions

• Facilitate communication among team members to ensure project success

• Foster learning within the team

• Keep projects on track and senior leaders informed throughout project lifecycle

• Participate in interviews

• Strong understanding of SDLC (analysis, requirement, design, development, testing, deployment, maintenance)

• Experience with Sales Cloud, Service Cloud, and Experience Cloud

• Experience in Chatbot deployments (Embedded Service), Omni-Channel setup, Live Agents configuration

• Experience in Web page design using Aura Components and Lightning Web Components

• Extensive experience with Apex Classes, Apex Triggers, and complex Flows

• Integration experience with external systems

• Design of Reports, Dashboards, Analytic Snapshots

• Understanding of CI/CD processes and code scanning tools

• Knowledge of Einstein Analytics, Data Cloud concepts, Agentforce, Mulesoft Integrations, Salesforce DX