Shared Services Analyst

About the Role

We are seeking a Shared Services Analyst to support the daily delivery of shared services across HR, IT, Administration, and Facilities. The role plays a key part in ensuring smooth day-to-day operations, service coordination, accurate reporting, and compliance, while supporting continuous improvement initiatives.

Key Responsibilities

• Handle day-to-day shared services requests and operational tasks across HR, IT, Administration, and Facilities.
• Coordinate daily activities with internal departments to ensure timely and effective service delivery.
• Follow up on service requests, track progress, and ensure closure within agreed SLAs.
• Support routine communication with external service providers and follow up on assigned actions.
• Maintain accurate records, trackers, and documentation related to shared services activities.
• Collect operational data and update reports and dashboards related to KPIs and service performance.
• Ensure daily activities are executed in compliance with approved policies, procedures, and guidelines.
• Support implementation of approved processes and contribute to improving service efficiency and quality.
• Assist in ongoing improvement initiatives and adapt to changes in systems, tools, or processes.

Education & Qualifications

• Bachelor’s degree in business administration or a related field.

Key Skills & Competencies

• Strong communication and coordination skills.
• Attention to detail and ability to manage multiple tasks effectively.
• Problem-solving mindset with adaptability to change.
• Time management and basic data reporting skills.
• Collaborative team player with a disciplined and committed work approach.