Shelter Case Manager |8am-4:30pm|Sun-Thu|

Women’s and Children’s Crisis Shelter

Job title: Shelter Case Manager

Department: Emergency shelter

Reports to: Shelter Director

For over 48 years, the Women’s & Children’s Crisis Shelter has provided programs and services that form a critical continuum of response, healing, and prevention to survivors of domestic violence and their families. To encourage survivor self-determination, services are delivered through an intersectional, strengths-based, and trauma-informed lens that aligns with our mission of commitment to provide safety shelter and hope to victims of domestic violence.

Reporting to the Shelter Director, the Case Manager ensures that the day-to-day operations of the emergency shelter meet and/or exceeds the program’s quality, outcomes, and services to clients. As a member of the shelter team, the Shelter Case Manager supports Shelter Director in daily operations of the emergency shelter and promotes safety and empowerment to victims of domestic violence by providing client case management.

Essential Duties and Responsibilities:

• Assists clients in identifying needs.
• Provides direct crisis intervention to clients when needed.
• Provide travel to local hospitals and police department when clients are in crisis.
• Maintains cooperative working relationships with and interacts with social/ public systems on behalf or with clients (CalWORKs, health-care agencies, housing agencies, legal/court systems, social services agencies, transitional housing programs, law enforcement, Victim Services, resources, and referrals.
• Assures development of short-term Case Management Plan(s) for all adult shelter clients.
• Executes financial, housing, legal, medical, and other domestic violence related advocacies.
• Able to effectively safety plan with survivors of domestic violence, including shelter clients, and over the phone.
• File child abuse referrals when necessary.
• Scheduled for On-call days to assure programming success and coverage.
• Provides childcare during support group classes, counseling sessions or as needed.
• Develop ongoing referral relationships with health, legal and social service system.
• Assures rights of clients are adhered to within shelter policies and guidelines.
• Notifies supervisor of urgent program needs, client non-compliance, emergency, and program progress.
• Accompanies clients to court and assists with TRO filings.
• Provide monthly, quarterly, and annual statistical reports to supervisor regarding the program.
• Maintains a written record of operations in a timely manner through client log, client files and client service activity sheets.
• Providing emergency response occasionally to assist a local police office or local emergency room with a domestic violence victim.
• Attends staff meetings and in-service trainings as needed; and performs additional duties as requested by supervisor.
• Transports clients as needed.
• Assures accuracy of reports and data management.
• Must have great understanding of confidentially and ethical conduct, have good writing skills and be a self-starter as well as a team player.
• Performs additional duties as requested by supervisor.

Required Qualifications:

• BA/BS from accredited college or equivalent experience.
• Minimum 1 year experience having worked with survivors of domestic violence and/or child abuse.
• State of California forty-hour Domestic Violence Training Certificate preferred.
• Bilingual English/Spanish preferred.
• Cultural sensitivity.
• First Aid/CPR Training Certificate.
• Knowledge of family structure and community dynamics of population served.
• Ability to accept diverse personal and cultural behaviors.
• Must exhibit flexibility, mature judgment, confidence, and competence.
• Good writing and communication skills.
• Must have a current California Driver’s License, good driving record and current automobile insurance.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Required: Cleared background check (fingerprinting), valid California driver’s license and reliable internet, reliable transportation, and auto insurance. Must have completed or be willing to complete 40-hr California State Domestic Violence certification. (Training will be provided).

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Whittier, CA 90602 (Preferred)

Work Location: In person