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Shift Incharge/Cafe Supervisor
Operations & Service
- Supervise daily café operations, ensuring consistent service and product quality.
- Support café opening and closing procedures, including cash handling.
- Ensure adherence to health, safety, and hygiene standards.
- Manage inventory, stock rotation, and supplier coordination.
- Assist with staff scheduling, attendance, and performance tracking.
- Support training and development of new team members.
- Motivate and guide baristas and service staff to maintain high morale.
- Ensure every guest receives prompt and friendly service.
- Handle customer complaints or feedback with professionalism.
- Build relationships with regular customers and enhance brand loyalty.
- Assist in achieving sales targets and cost control objectives.
- Monitor daily sales reports and provide insights to management.
- Suggest improvements to increase revenue and efficiency.
- Minimum 2-3 years of experience in café, coffee shop, or restaurant operations.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of café operations, POS systems, and cash management.
- Good understanding of hygiene, food safety, and customer service standards.
- Basic computer literacy (MS Office / POS Software).
- UAE experience preferred.
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