Overview:
The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.
Responsibilities:
- Plan his/her duties and responsibilities for each shift
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Verifies compliance of procedures and protocols
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Attends and resolves problems as they appear in the restaurant operation
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Assist the General Manager
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Coach and lead a team with no supervision
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Involves himself in the operational and technical training of employees
- Maintain a positive atmosphere of teamwork and full of energy
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Verifies customer satisfaction/Handles customer complaints
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Applies a continuous improvement mindset to processes and procedures
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Open/close restaurant
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Assist with inventory (logging)
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Assist with staffing needs
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Assist with controllables and labor
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Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
- Follows and abides by all safety rules, policies, and procedures
Qualifications:
- High School Diploma or equivalent required
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1+ year of experience in similar roles or with customer experience
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Demonstrates strong leadership potential by actively supporting team dynamics.
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Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
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Preferred: Food Handlers Card/ ServSafe Certification
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Fluent in English & Spanish*
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Ability to work with computers
- Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
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Ability to stand for long periods
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Flexibility to work nights, weekends, and holidays
Expected Behaviors:
- Be Service OBSESSED
- Friendly, welcoming attitude / Models customer orientation for other employees
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Anticipates and prevents problems with a proactive attitude
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Energetic Team Leader
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Must have excellent interpersonal communication skills to work with others
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Sense of urgency
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Attention to details
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Proactively help where it is most needed in the restaurant
Pay Range: USD $17.00 - USD $18.88 /Hr.