Shift Manager

Are you a leader who grows other leaders?
If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming the new Shift Manager for a Rocky Rococo and A&W franchisees is a great career choice at our location in Deforest.

Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our managers to our crew members, works together and takes pride in doing a good job. So, if you are ready to roll up your sleeves and work with a winning team, then join our dynamic franchise! A shift Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences and operational excellence and for helping to build profitable top-line sales. In addition, they are responsible for the overall operation of the restaurant according to Rocky Rococo and A&W standards, franchisee standards, and in compliance with all applicable laws.

Responsibilities Include:

• Team Environment Promote a team environment by fostering respect, coaching, and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
• Continuously learn while passing on knowledge and skills to help others develop and grow.
• Hold themselves and the team accountable for responsibilities and results.
• Operations Excellence for Guest Satisfaction Hold guests as highest priority and role model exceptional guest service.
• Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed.
• Engage and empower the team to develop solutions that drive business results.
• Complete all required training, including ServSafe certification.
• Profitability Drive sales through effective execution of restaurant standards and marketing initiatives.
• Ensure the safety and security of the team and guests through a focus on preventative maintenance and cleanliness.
• Comply with all restaurant, Brand, and franchisee policies.
• Qualifications:Skills:
• Able to clearly express oneself verbally and in writing (English)
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies: Guest Focus anticipates and understands guests' needs and exceeds their expectations.

• Passion for Results set compelling targets and deliver on commitments.
• Problem Solving and Decision Making make good decisions based on analysis, experience, and judgment.
• Building Effective Teams get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
• Brand: Rocky Rococo, A&W

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person