Shipping and Dispatch Coordinator

About the Role

We are a growing coffee manufacturer located in Brick, NJ seeking a detail-oriented Shipping & Dispatch Coordinator to oversee the movement of customer orders from our warehouse to final delivery. This role serves as a key communication hub between customers, warehouse teams, production managers, freight carriers, and company drivers to ensure orders are shipped accurately and delivered on time.

The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced manufacturing environment.

Key Responsibilities

• Coordinate daily outbound shipments through UPS, FedEx, and freight carriers.
• Schedule and dispatch company drivers for local customer deliveries.
• Track shipments and provide customers with delivery updates and estimated arrival times.
• Communicate with warehouse and production managers to confirm order readiness and pickup schedules.
• Prepare and review shipping documentation, including bills of lading (BOLs), packing slips, and shipping records.
• Monitor shipping schedules and resolve delivery issues or delays.
• Ensure shipment information is accurately entered into company systems.
• Maintain communication with customers regarding order status from shipment through delivery.
• Coordinate carrier pickups and delivery appointments as needed.
• Work closely with customer service, operations, and warehouse teams to ensure timely order fulfillment.
• Maintain shipping logs, tracking information, and related documentation.

Qualifications

• Previous experience in shipping, logistics, dispatching, transportation coordination, or warehouse operations preferred.
• Experience working with UPS, FedEx, LTL freight carriers, or delivery scheduling.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to prioritize work and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and shipping or ERP systems.
• High attention to detail and accuracy.

What We're Looking For

The successful candidate will be a strong communicator who enjoys coordinating moving parts, solving problems, and ensuring customers receive their orders on time.

Benefits

• Health insurance
• Voluntary dental and vision insurance
• Paid time off
• 8 paid company holidays
• Retirement savings plan
• Opportunities for growth and advancement

Join our team and help keep our customers supplied with the products they depend on every day.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person