Shipping Manager

GotPrint.com is all about dedicated employees. We are one global company made up of the most knowledgeable, passionate, and creative people in the printing industry. We are a fast-paced, high-quality commercial printing company known for our commitment to precision, innovation & customer satisfaction!

Consider a career at GotPrint.com and be a part of one of the biggest forces in our industry!

The Shipping Manager is responsible for overseeing daily shipping office operations while coordinating closely with warehouse, bindery, cutting, and customer service departments to ensure orders are processed accurately and shipped on time. This role requires strong organizational skills, attention to detail, and the ability to manage staff, monitor workflows, and communicate effectively across multiple departments in a fast-paced production environment.

Key Responsibilities

• Supervise shipping office and warehouse-related operations to ensure smooth daily workflow.
• Monitor internal computer systems and programs to ensure orders are progressing correctly and errors are corrected prior to shipment.
• Review and manage GotPrint.com website batch updates to ensure accurate order status visibility for customers.
• Coordinate with the cutting, bindery, and warehouse departments to track job flow and shipping priorities.
• Ensure customer samples are prepared and delivered to the post office as required.
• Monitor incoming pallets and materials from bindery and trucking vendors and direct them appropriately.
• Maintain records of daily and next-day batches, ensuring visibility and completion readiness.
• Monitor rush, next-day air, UV progress, and UV completed batches to ensure proper shipping timelines.
• Respond to emails, phone inquiries, and paperwork related to shipping operations.
• Assist customer service with order inquiries and issue resolution.
• Schedule appropriate staffing levels, assist with training new hires, and send employees home upon completion of daily work.
• Conduct monthly department meetings and complete employee evaluations.
• Participate in safety initiatives and follow company policies and procedures.
• Perform other duties as assigned.

Knowledge and Skills

• Strong computer proficiency and familiarity with general office equipment.
• High-level reading, writing, and verbal communication skills.
• Excellent organizational skills with strong attention to detail and accountability.
• Service-oriented mindset with a professional and pleasant phone demeanor.
• Ability to multi-task, prioritize, and work effectively in a team environment.
• Flexibility in an ever-changing and sometimes stressful production environment.
• Familiarity with warehouse equipment, shipping operations, and production workflows.
• Willingness to learn and understand all GotPrint.com processes and procedures.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Supervising: 2 years (Required)

Work Location: In person