Shop Supervisor - Garrett Popcorn

Company Overview

Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&B concepts such as Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Krema, Carpo, Ganache Chocolatier, The Good Hood Kitchen, Klay by Karak and Kuku. Guided by our values, we bring both international and homegrown brands to deliver the highest levels of retail excellence and experiences to our guests, while pursuing opportunities to grow locally and internationally.

Job Summary

The Supervisor contributes to store success by assisting the Brand Operations Manager in leading a team within an assigned store to achieve outstanding business results while creating and maintaining a unique shop experience for customers and employees. This role requires dynamic and clear store leadership to optimize the potential of sales, products, staff, and operations and to deliver the budgeted financial performance. The Supervisor manages and organizes high levels of customer care, quality, and cost control measures; oversees the operation of the retail store/department; orients, trains, monitors, and provides direction to the team; motivates and inspires the team to achieve store productivity goals; and analyzes weekly/monthly sales reports to develop action plans.

Job Responsibilities

• Set an example and encourage all employees to meet and exceed the company's goals and objectives consistently.
• Meet and exceed the company's service standards and sales goals consistently.
• Acquire product knowledge information provided by the company to enhance the customer's shopping experience.
• Spend time on the selling floor working with customers to assist them with their product selections by providing through product knowledge information.
• Consistently follow and abide by the company's established register and cash handling policies and procedures.
• Create additional sales opportunities by promoting and suggesting other appropriate items.
• Support and participate with inventory management functions to include receiving procedures, transfers, pricing procedures, product counts, and physical inventories as required.
• Actively participate and support the company's safety and security standards at all times.
• Assist in meeting the company's brand image and housekeeping standards.
• Attend and participate in store meetings and company training sessions as required to further the development of skills to meet the company's objectives.
• Work on department and store displays.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.
• Ensure promotions are accurate and merchandised to the company's standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Maintain store's cleanliness and health and safety measures.
• Maintain discipline in the store by consistently guiding and coaching the staff.
• Coach, counsel, train, and discipline employees.
• Evaluate on-the-job performance.
• Ensure staff productivity on their respective shifts.
• Ensure every employee on the shift is impeccably groomed as per brand standards.
• Be a part of the Daily Briefing Meetings of the store and ensure that the team is well in-time for the same.
• Development of the team members by providing consistent trainings with regards to the products and service guidelines.

Job Requirements

• At least 3-5 years' experience in a retail confectionary in the UAE & GCC.
• Effective communication skills in English - essential.
• Knowledgeable in retail operations.
• Excellent physical fitness levels.
• Flexible working hours (Day/Night).
• Must maintain a very high level of personal hygiene.
• A team player with the ability to work under pressure in an extremely demanding store environment.

What We Offer

• A supportive and friendly team.
• Competitive salary and benefits.