Shopping Mall General Manager

Shopping Mall General Manager

Our organization, which shapes the city's rhythm of life, continuously enhances visitor experience, and embraces operational excellence, is seeking an experienced Shopping Mall General Manager to further strengthen our management capabilities.

This role not only oversees operational flows but also plays a critical part in shaping strategic management, sustainability initiatives, and the future of our brand value.

QUALIFICATIONS

• A degree from relevant university departments,
• Minimum 10 years of experience in the shopping mall (retail real estate) sector,
• Proven experience in managing teams within the service industry,
• Advanced proficiency in English,
• Strong command of MS Office applications,
• Strong leadership, coordination, guidance, and motivational skills,
• Excellent communication, representation, and persuasion abilities,
• A proactive approach to customer satisfaction, process improvement, and efficiency,
• Strong strategic thinking, analytical assessment, and problem-solving skills,
• Up-to-date knowledge of financial/administrative regulations and commercial terminology,
• Advanced reporting skills that support decision-making processes,
• Experience in process coordination within organizational structures,
• Ability to adapt to flexible working hours,

ROLE SCOPE & RESPONSIBILITIES

The Shopping Mall General Manager will play an active role in ensuring operational sustainability and the continuous improvement of corporate performance, including:

• Evaluating and supervising all managerial activities in line with corporate policies and reporting to senior management,
• Ensuring full compliance of operational processes with laws, regulations, and occupational safety standards,
• Conducting negotiations with tenants, suppliers, and business partners on behalf of the organization and managing related relationships,
• Leading the integration of processes that enhance efficiency, profitability, and brand prestige,
• Monitoring industry and technological developments and proposing investments and improvements that strengthen competitiveness,
• Preparing and reporting financial/legal analyses based on data received from leasing, sales, and expenditure departments,
• Contributing to strategies and action plans aimed at increasing tenant turnovers and sales volumes,
• Developing business plans and budgets for advertising, promotion, and brand awareness activities and coordinating with related departments,
• Ensuring flawless execution and periodic reporting of occupational safety, technical operations, and preventive maintenance processes,
• Securing compliance of KVKK (Personal Data Protection Law) processes with related regulations,
• Systematizing documentation for the Quality Management System, Customer Satisfaction Management System, and internal workflows,
• Overseeing the correct implementation of organizational hierarchy, job descriptions, and authority levels,
• Establishing performance metrics, preparing related reports, and supporting improvement processes,
• Contributing to HR planning and supporting the General Manager,
• Ensuring effective implementation of ISO 9001 and ISO 10002 standards within the institution,
• Creating corporate regulations, ensuring their dissemination, and enhancing clarity across the organization,
• Managing reporting related to quality management performance, areas for improvement, and process development opportunities.