Simply Cooling Heating & Plumbing CSR & Dispatch Positions

We’re more than just a leading HVAC and plumbing company—we’re a team that values exceptional service and a positive workplace culture. If you’re organized, professional, and thrive in a fast-paced environment, we want to hear from you! Call us directly at 702-931-7382 (Immanuel) to schedule an interview or just walk in anytime Monday - Friday 10 am to 2pm

Job Responsibilities

As a dispatcher, you’ll play a critical role in ensuring efficient service delivery and customer satisfaction. Your primary duties will include:
Assign service calls to technicians based on location, skillset, and workload.
Optimize routes to minimize travel time and increase efficiency.
Monitor technicians’ progress and adjust schedules as needed.
Answer incoming service requests via phone.
Confirm and update customers on appointment times, delays, or changes.
Handle customer inquiries, complaints, and service follow-ups professionally.
Maintain accurate records of service calls, technician logs, and customer interactions in the dispatch system.
Ensure all completed service tickets are properly documented and invoiced.
Collaboration and Teamwork:
Work closely with technicians and office staff to address scheduling conflicts and provide support.
Assist in planning and improving department workflows.

As a Call Center Representative,
We need a team player who is:
* Highly organized and detail-oriented
* Skilled in answering multi-line phone systems
* Passionate about delivering EXCELLENT customer service
* Efficient at multi-tasking and flexible with changing priorities
* Strong in written and verbal communication
* Comfortable with phone sales and outbound calling (this is essential!)
* Ready to thrive in a busy, fun, and friendly atmosphere
* Capable of working collaboratively in a high-energy team environment
* Has Call Center experience
*Adaptable and comfortable with outbounds/inbounds
Bilingual English/Spanish is a plus but not required
Computer skills and google excel skills at an intermediate level is required
Key Responsibilities:
* Schedule service appointments for customers
* Provide outstanding phone support and sales assistance
* Maintain a professional and positive attitude

We believe in rewarding hard work and dedication with competitive pay and benefits

Competitive pay: $17+ (based on experience) + performance bonuses + commissions.
Health, dental, life and vision insurance.

Opportunities for professional growth and advancement.
A supportive and family-oriented team culture.

Job Type: Full-time

Pay: $17.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person