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Ahmadnagar, India
Position: Site Support Engineer
Job Location: Mumbai , Maharashtra
Budget : 2.4 LPA to 3 LPA
Service Agreement: 1 year
Joining: Immediately
Qualifications:
· Education: Diploma / ITI in Electrical Engineering / BE
· Experience: 1 to 2 Years
Skills Required:
• Proficient in electrical and mechanical concepts and systems.
• Strong understanding of instrumentation functionalities and troubleshooting.
• Skilled in diagnosing and resolving mechanical and electrical issues.
• Experience in troubleshooting hardware issues and ensuring timely resolutions.
• Knowledge of preventative maintenance techniques and procedures.
• Familiarity with various production line hardware types, their properties, and functionalities.
• Understanding of PLCs and other control systems.
• Ability to communicate clearly and effectively with both internal teams and external customers.
• Strong verbal communication skills for clear and concise information exchange.
• Basic knowledge of relevant software tools and systems for effective onsite operations.
Roles & Responsibilities:
• Act as the main point of contact for the client on-site and maintain good relationships with them.
• Provide on-site technical assistance for hardware, software, and network-related issues to minimize downtime.
• Address client concerns promptly and effectively.
• Work closely with internal teams, vendor teams, and client teams to ensure smooth operations on-site.
• Effective communication and teamwork across all involved parties.
• Diagnose and resolve technical problems independently or with other IT teams to ensure quick resolution.
• Monitor system performance and production to proactively identify potential issues.
• Coordinate hardware maintenance tasks to minimize impact on client operations.
• Provide training and guidance to the client on technical systems and processes.
• Be available for rotational shifts, flexible hours, and emergency support.
• Adherence to client-specific holiday schedules for continuous support.
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