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SITE MANAGER
JOB_REQUIREMENTS
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Salary
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POSITION SUMMARY
The Site Manager is responsible for overseeing operations within an assigned section of the Atlanta International Airport. This leadership role manages Shift Managers and ensures smooth day-to-day operations by collaborating closely with the Scheduler, Operations Trainer, and other key staff. The Site Manager is the direct liaison with the client (AATC), working to resolve service issues, uphold safety and compliance standards, ensure effective training and scheduling, and delivering consistent, high-quality service.
DUTIES & RESPONSIBILITIES
- Supervise and support Shift Managers to ensure operations run smoothly across all shifts
- Serve as the primary on-site contact for the client (AATC), maintaining strong professional relationships through regular communication and scheduled meetings
- Identify and resolve service-related concerns or escalations in partnership with Shift Managers and client leadership
- Collaborate with the Scheduler to ensure adequate staffing and shift coverage in a 24/7 operation
- Work with the Operations Trainer to ensure all team members receive proper onboarding, safety training, and performance support
- Monitor and review site performance metrics, identifying trends and implementing improvement strategies
- Conduct regular site inspections to ensure quality control, safety compliance, and adherence to contractual obligations
- Lead and participate in weekly or scheduled client meetings, providing updates on staffing, service performance, safety, and issue resolution
- Ensure compliance with OSHA, CDC, and CSM safety standards through reinforcement of policies and real-time corrective actions
- Support the onboarding and ongoing development of team members, helping cultivate future leadership from within
- Prepare and submit operational reports, staff performance summaries, and incident logs as required
- Perform additional duties as assigned by the Operations Account Manager
QUALIFICATIONS
Education:
- High school diploma or equivalent required; associate or bachelor’s degree preferred
Experience:
- 3–5 years of experience in site operations or facilities management, including supervisory responsibilities
- Prior experience managing teams in a 24/7 environment, preferably in an airport or transportation-related setting
- Experience working directly with clients and resolving operational issues
Skills:
- Excellent leadership, communication, and problem-solving abilities
- Strong interpersonal skills to manage team dynamics and maintain client satisfaction
- Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced setting
- Skilled in using scheduling software, operations tools, and reporting systems
- Knowledge of OSHA regulations, cleaning standards, and workforce management best practices
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Physical Demands & Required Training:
- Ability to stand and walk for extended periods across large airport facilities
- Frequent repetitive movement of hands and fingers, including use of a tablet or computer
- Ability to bend, carry, push, pull, stoop, squat, and lift up to 25 pounds
- Must be able to communicate clearly with team members, leadership, and clients
- Completion of all job-specific training and professional development as assigned by leadership
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