Site Reliability Engineer

Site Reliability Engineer Job Overview

Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live! Our Group includes our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

Key Responsibilities

• Proactively guard the health, availability, and performance of TEG's critical global production systems.
• Engineer and automate robust monitoring and auto-healing solutions to proactively prevent outages and meet service level objectives (SLOs).
• Drive Infrastructure-as-Code (IaC) principles for provisioning and deploying our highly available, scalable platforms.
• Lead critical incident response efforts, ensuring rapid resolution and restoration of platform stability.
• Provide technical leadership during major incidents, focusing on swift problem analysis and effective communication to stakeholders.

Required Qualifications

• Mastery of highly available, fault-tolerant AWS system design and management.
• Strong foundation in AWS networking (VPC, Route 53) and security best practices.
• Proficiency in key scripting languages (Python, Bash, PowerShell) for automation.
• Proven ability to perform effectively under pressure, managing high-volume tasks and meeting tight deadlines.
• Minimum of 3 years of prior SRE or DevOps experience.

About Ticketek Entertainment Group

Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget.

Here's a taste of what TEG offers: Complimentary event tickets, Birthday and volunteering leave, Wellbeing discounts & flu vaccinations, Paid parental leave & free employee support (EAP), Global rewards and recognition, Learning, development & career