Site Reliability Engineer - Data Center

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

We are seeking an experienced Site Reliability Engineer (SRE) to join our Data Center Engineering team at Level 3. This role requires a technically strong and operationally mature engineer who will help design, scale, and maintain the reliability of our physical and virtual data center infrastructure. As a Level 3 SRE, you will be a technical leader responsible for ensuring system uptime, optimizing capacity and performance, and contributing to long-term infrastructure resiliency.

What will your job look like?

Key Responsibilities

• Design, implement, and maintain PostgreSQL databases, including schema design, indexing strategies, query optimization, logical/physical replication, hot standby failover, and load balancing.
• Develop and execute backup and recovery strategies, including pg_dump, pg_basebackup, WAL archiving, point-in-time recovery (PITR), and disaster recovery planning.
• Monitor and optimize database performance, resource utilization, and storage growth using pg_stat_statements, EXPLAIN ANALYZE, pg_top, and Prometheus/Grafana dashboards; proactively troubleshoot performance bottlenecks.
• Ensure database security through role-based access control (RBAC), audit logging with pgaudit, and compliance with regulatory standards.
• Implement high availability (HA) and disaster recovery (DR) solutions using Patroni, streaming replication, synchronous/asynchronous replication, and failover orchestration.
• Plan and execute database version upgrades and apply security or performance patches with minimal downtime, ensuring data integrity and compatibility checks.
• Collaborate with application teams, BI developers, and ETL engineers to support data pipelines, optimizing queries, and workflow performance.
• Implement monitoring and alerting solutions using Prometheus, Grafana, Zabbix, or Nagios to track database health, query latency, and resource usage.
• Manage database user accounts, roles, and privileges to enforce security policies and regulatory compliance, including sudo/OS-level permissions for critical operations.
• Conduct capacity planning, workload forecasting, and index/partition tuning to handle anticipated growth and high-concurrency workloads.
• Automate database maintenance tasks using Python, Bash, or Ansible scripts, including schema migrations, routine checks, and patch deployment.
• Document procedures, configurations, operational runbooks, and PostgreSQL best practices for team knowledge sharing.
• Mentor and guide team members on PostgreSQL internals, replication setups, and performance tuning techniques.
• Evaluate and recommend new database tools, extensions (like TimescaleDB, pg_stat_statements), and best practices to improve efficiency, scalability, and resilience.

All you need is...

Education and Experience

• Bachelor’s degree in Computer Engineering, Electrical Engineering, Information Technology, or a related technical field.
• 4-7 years of experience in database administration and operations.
• Experience participating in or leading incident response and postmortem analysis processes.
• Previous exposure to hybrid environments integrating on-premise data centers with public or private cloud platforms is desirable.
• Experienced PostgreSQL Database Administrator managing production and non-production PostgreSQL environments.
• Skilled in backup and recovery, replication, performance tuning, and high availability.
• Proven ability to troubleshoot critical issues, automate DBA tasks, and ensure database reliability.

  Expertise

  • 4+ years of hands-on PostgreSQL administration experience.
  • Strong SQL and PL/pgSQL expertise; experience with database optimization and indexing.
  • Hands-on experience with backup, recovery, and HA solutions.
  • Strong proficiency in Linux and Debian environments.
  • Proficiency in scripting for database automation.
  • Excellent analytical, problem-solving, and troubleshooting skills.
  • Strong communication skills for cross-team collaboration.
  • Understanding of Oracle and MySQL databases is a plus, but not mandatory.

Why you will love this job:

• Drive growth by constantly looking for opportunities to bring more value to new and existing customers. Calling upon your superb communication skills and the ability to clearly translate business benefits that our service offerings provide.
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
• Join us in our expanding organization, with ever growing opportunities for personal growth and one of the highest scores of employee engagement in Amdocs!
• We provide stellar benefits that range from health insurance to paid time off, sick leave, and parental leave!