Skin Specialist (Nurse Prescriber Qualified), Lookfantastic (2 days/week)

LOOKFANTASTIC

Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day.

We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.

We are now embarking on the exciting adventure of opening our next LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other!

Why be a Skin Specialist at THG Beauty?

The Skin Specialist is an integral part of the team providing world class customer service to every single customer and specialising in skincare and skin treatments. Keeping exceptional customer experience at the forefront of everything, the Skincare Specialist will tailor each consultation to their customers specific needs and queries, providing a professional service each time

As Skin Specialist, you'll:

• Provide world class level of customer service and product knowledge to all customers at all times.
• Perform high quality skincare treatments that are a perfect fit for your customers' requirements whilst delivering a professional level of customer service. You will recommend an ongoing skincare routine for your customers to use at home with relevant skincare products from the store.
• Ensure all products and services recommended to you customers are fitting to their needs and mindful of their relevant medical background
• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list
• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.

Sales

• Achieve personal set goals and KPI's
• Proactively build customer relationships to fully book the treatment room.
• Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
• Drive service, sales, loyalty and appointments with customers.
• Support in training the store team on skincare products.

Operational Excellence

• Always be a positive, professional and dynamic team member.
• Ensure medical grade hygiene treatment room standards
• Assist in the update and maintain VM of all brands

What skills and experience do I need for this role?

• Qualified Nurse Prescriber is essential
• Level 4 in Beauty Therapy is essential
• Additional skincare/aesthetic qualifications are preferred
• Beauty retail experience preferred but not essential
• An 'always on' approach when at work.
• Strong communication skills
• Full availability across weekends and bank holidays is imperative