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SOC Manager

Synagex isn’t your average MSP. Our mission is to provide true IT-as-a-service – people, process & tools – delivered in a way that is easy, engaging, and fun. We are seeking a data-driven, security-obsessed SOC Manager to spearhead our security operations department and serve as the engine room for cybersecurity, serving our small business clients.

Reporting directly to the leadership team, you will have full organizational oversight of the SOC department and its personnel. You are the master of tactical operations, the architect of our security stack, and a dedicated coach to your team. You don’t just wait for an alert; you design the automated ecosystems that fix problems before clients even know they exist, and you empower your team to execute that vision. We’re looking for a candidate who is not only a digital sentry ensuring our clients’ data stays locked down, but also a people manager who completely embodies our core values:

Send IT: You bring an infectious passion and a ferocious drive to everything you do. You have an in-it-to-win-it attitude, constantly pushing to reach goals, optimize how we work, and drive performance. For you, good enough isn't enough—you are always looking for ways to elevate your execution, velocity, and your team's output.
Be the Tank: You are the ultimate teammate and a pillar of structural integrity. You collaborate selflessly, always have your team's back, and are willing to remove roadblocks or carry the heavy load to protect them. Because of your reliable leadership, the people around you can rest easy knowing you are holding the line.
Tear IT Up: You work hard and play hard, recognizing that maintaining a great work-life balance is key to long-term success. You make it a priority to celebrate the wins—both the massive milestones and the quiet, everyday victories. By fostering a positive, rewarding environment, you clear the path for everyone else to win big.

Responsibilities

Departmental Leadership & People Management

Act as the direct manager for the SOC team, overseeing daily operations, conducting performance reviews, and establishing clear KPIs and accountability.
Mentor and coach SOC technicians, building individual technical development pathways and fostering a culture of continuous learning and security awareness.
Partner directly with the leadership team to report on SOC metrics, incident trends, operational capacity, and security stack efficacy.
Standardize, enforce, and audit daily SOC workflows, incident response playbooks, and triage processes to ensure consistent delivery and rapid resolution times.

RMM & Automation Strategy

Oversee the RMM platform strategy, ensuring every endpoint across our client base is healthy, checking in, and fully managed.
Guide the development, maintenance, and auditing of our scripting library to automate routine maintenance, deployments, and self-healing fixes.
Own the accountability for our "Patching Engine," ensuring that OS and third-party updates are tested and deployed with a 99% success rate across the entire client base.

SOC & Security Operations

Lead the response to high-priority or complex security incidents, serving as the ultimate escalation point and directing initial investigations into suspicious activity.
Maintain strategic oversight of our security stack’s health and optimization, including antivirus, DNS filtering, and disk encryption.
Drive proactive threat hunting and analysis strategies across client environments using SIEM/EDR platforms.

Data Integrity & Client Value

Ensure that the data flowing from the RMM to our PSA is accurate, clean, actionable, and aligned with billing and ticketing standards.
Review and elevate "Proof of Value" reporting for clients, ensuring we effectively demonstrate the "silent work" (patches, blocked threats, automated fixes) completed behind the scenes.
Audit client environments for "drift"—identifying workstations or servers that don't meet our standards—and coordinate systemic remediation efforts with your team.

Qualifications

Experience: 5+ years of IT experience, with at least 3 years specifically focused on RMM administration and security operations. Minimum of 1–2 years in a management, supervisory, or clear team-lead capacity (MSP environment strongly preferred).
The Automation Architect: Advanced proficiency in PowerShell. While you may not be writing code all day, you can architect complex automation workflows, review scripts for quality assurance, and guide your team in scripting best practices.
Security Mindset: Deep understanding of the modern threat landscape, including the MITRE ATT&CK framework, common attack vectors, and compliance frameworks.
Toolbox Experience: Advanced experience with ConnectWise RMM (or similar tools like NinjaOne, DattoRMM) and major EDR/MDR platforms.
Analytical Leader: Ability to look at the "big picture" data from logs and dashboards to identify systemic issues, with the communication skills to translate complex findings clearly to the leadership team, technical staff, and clients.
Gold Standard Documentation: You believe that if a process, playbook, or automation isn't documented, it doesn't exist, and you hold your entire reporting team to that same high standard.

Pay: $80,000.00 - $100,000.00 per year

Benefits: