Social Media Content Creator & IT Support Specialist for Pink Owl Coffee- IN PERSON NOT REMOTE

Job Summary
We are seeking a dynamic and innovative Social Media Content Creator & IT Support Specialist to join our vibrant team. This dual-role position offers an exciting opportunity to craft engaging digital content that resonates with our audience while ensuring our IT infrastructure runs smoothly and securely. You will be at the forefront of building our brand presence across social media platforms, utilizing your creative skills to produce compelling visuals and videos, and leveraging your technical expertise to support daily IT operations. Your enthusiasm and technical savvy will help elevate our brand visibility and maintain seamless digital experiences for both staff and customers.

We are looking for a creative, hands-on Social Media Content Creator & IT Support Specialist to join our team. This is a unique hybrid role perfect for someone who loves creating scroll-stopping content and knows their way around the backend of restaurant technology.

Duties

• Develop, curate, and manage engaging content across multiple social media channels, including Facebook, Instagram, Twitter, and LinkedIn, YouTube, etc. to boost brand awareness and customer engagement.
• Utilize graphic design tools such as Adobe Photoshop, Adobe Illustrator, and Adobe Creative Suite to create eye-catching visuals, infographics, and videos that align with branding strategies.
• Conduct social listening to monitor online conversations about the brand, competitors, and industry trends to inform content strategy and reputation management.
• Manage social media advertising campaigns using Facebook Advertising and other digital marketing tools to increase reach and conversions.
• Schedule and publish content efficiently using social media management platforms like Hootsuite and Buffer while analyzing performance metrics with Google Analytics and web analytics tools.
• Provide comprehensive IT support including troubleshooting hardware/software issues, maintaining network security, managing email systems, and supporting e-commerce platforms.
• Assist in website updates, optimize SEO strategies through keyword research, and ensure the smooth operation of digital marketing initiatives.
• Foster strong relationships with followers, influencers, and partners through effective communication and public relations efforts.
• Support photography and video editing projects to produce high-quality multimedia content that enhances marketing campaigns.
• Manage and troubleshoot our Square POS system (daily operations, reporting, updates, and basic fixes)
• Support and maintain our self-service kiosks (hardware/software issues, updates, and smooth customer flow)
• Handle setup, menu updates, and issue resolution for third-party delivery platforms (DoorDash, GrubHub, Uber Eats)
• Provide general computer and tech support as needed (no advanced coding required)

Requirements

• Proven experience in social media management, content creation, graphic design, and digital marketing strategies.
• Proficiency in Adobe Photoshop, Adobe Illustrator, Adobe Creative Suite (including Premiere Pro for video editing), and familiarity with Canva or similar tools.
• Hands-on experience with social listening tools, Hootsuite or Buffer applications for scheduling posts, Facebook Advertising campaigns, Google Analytics, web analytics tools, and SEO best practices.
• Strong understanding of branding principles, public relations tactics, relationship management skills, and social media marketing techniques.
• Technical skills in IT support including troubleshooting hardware/software issues, network security protocols, email systems management (e.g., Outlook), and basic web development knowledge for e-commerce sites.
• Excellent proofreading skills with an eye for detail to ensure all content is accurate and aligned with brand voice.
• Ability to multitask effectively in a fast-paced environment while maintaining a positive attitude. Join us to bring fresh ideas to life through captivating content while ensuring our technological foundation remains robust! This paid position offers a chance to grow your skills in both digital marketing and IT support within a supportive team dedicated to innovation and excellence.

Bonus Points If You Have:

• Experience with foodservice or restaurant tech- Familiarity with DoorDash, GrubHub, or Uber Eats merchant portals- Basic photo/video editing skills (CapCut, Canva, or similar)

If you’re someone who can film a killer Reel in the morning and fix a Square POS glitch in the afternoon, we want to hear from you!

PLEASE NOTE: This is an in person position at our coffee shops 20 hours a week. This is not a remote position

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person