social media customer support excutive

• Respond promptly to customer inquiries, comments, and messages on social media platforms (Facebook, Instagram, WhatsApp, LinkedIn, etc.)
• Handle product questions, pricing inquiries, order status, and service-related issues
• Provide accurate information about products, promotions, and company policies
• Manage and track customer leads generated through social media
• Resolve customer complaints professionally and escalate complex issues to relevant departments
• Maintain polite, helpful, and brand-consistent communication at all times
• Follow up with customers to ensure satisfaction and closure of issues
• Monitor social media pages for comments, reviews, and mentions
• Coordinate with sales, logistics, and production teams for order-related support
• Record customer interactions and maintain daily inquiry and response reports
• Support sales team by converting inquiries into potential customers
• Stay updated with product knowledge and social media trend

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person