Social Media Customer Support Executive

ustomer Support

• Respond to customer inquiries on Facebook, Instagram, WhatsApp, etc.
• Handle comments, messages, and complaints professionally
• Provide accurate product/service information
• Resolve customer issues or escalate when required

Social Media Handling

• Monitor all social media platforms regularly
• Maintain response time and engagement quality
• Ensure positive interaction with customers

Order & Inquiry Management

• Record customer orders and inquiries
• Coordinate with sales and delivery teams
• Follow up with customers for confirmation

Reporting & Records

• Maintain chat and inquiry records
• Prepare daily/weekly reports
• Update CRM or Excel sheets

Coordination

• Work with marketing team for campaigns
• Share customer feedback with management
• Support sales team for lead conversion

Required Skills

• Good communication skills (English + Urdu preferred)
• Strong typing and quick response ability
• Basic knowledge of social media platforms
• Customer handling and problem-solving skills
• Basic MS Excel knowledge

Preferred Experience

• 1–2 years in customer support or social media handling
• Experience in furniture or retail industry is a plus

Job Type: Full-time

Pay: Rs40,000.00 - Rs55,000.00 per month

Work Location: In person