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Social Media Manager
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Working at Taazaa involves collaborating with forward-thinking marketers, creatives, and technologists to build impactful digital experiences for global brands. We focus on continuous learning, structured growth, and leadership development through hands-on ownership and mentorship. Our teams work closely with US-based clients across industries, delivering measurable marketing outcomes.
We are seeking a Social Media Manager to lead and scale our Social Media practice at Taazaa Martech Studio. This is a leadership and skill-head role responsible for managing a team of 6–7 social media professionals and overseeing social media delivery for 15–20 active client accounts.
The role requires deep hands-on social media expertise, strong people management skills, and extensive exposure to US-market clients. You will own social media strategy quality, execution governance, team performance, and client satisfaction across both B2B and B2C brands.
What you’ll do
Social Media Practice Ownership
- Own end-to-end social media delivery standards across platforms including LinkedIn, Instagram, Facebook, X (Twitter), YouTube Shorts, and TikTok where applicable.
- Define content frameworks, posting cadence, engagement benchmarks, and platform-specific best practices.
- Ensure platform-native, audience-first strategies for US-market clients.
- Review and approve monthly and quarterly social media strategies prior to client rollout.
Team Leadership & People Management
- Lead, mentor, and manage a team of 6–7 social media managers and executives.
- Plan capacity and allocate resources across 15–20 client accounts.
- Conduct performance reviews, regular feedback sessions, and skill development planning.
- Build a culture of accountability, quality, and continuous improvement.
- Act as the final escalation point for delivery, quality, or performance issues.
Client Strategy & Stakeholder Management
- Partner with Account Managers and the Marketing Director on key client accounts.
- Participate in client strategy discussions, QBRs, and escalation calls as required.
- Translate client business objectives into clear, measurable social media KPIs.
- Ensure alignment of social media initiatives with broader marketing and business goals.
Execution Oversight & Quality Control
- Review content calendars, creatives, captions, hashtags, and publishing schedules.
- Ensure brand consistency, messaging clarity, and high visual standards across all accounts.
- Guide teams on storytelling, community management, and engagement best practices.
- Drive trend adoption, experimentation, and innovation while maintaining brand safety.
Analytics, Reporting & Optimization
- Define reporting standards aligned with US client expectations.
- Review monthly performance reports and insights before client delivery.
- Drive optimization based on engagement, reach, CTR, lead influence, and audience growth.
- Coach teams to use data-driven insights to improve content performance and outcomes.
Process, Tools & Governance
- Establish structured workflows using tools such as GitHub Projects, Click Up, Asana, or Jira.
- Create and maintain SOPs for planning, approvals, publishing, and crisis management.
- Ensure predictability, transparency, and delivery discipline across all social media operations.
Skills & Qualifications
Must-Have Experience
- 8–10 years of experience in social media marketing.
- Minimum 4–5 years managing social media teams in an agency environment.
- Strong exposure to US-market clients and expectations.
- Experience managing both B2B and B2C brands simultaneously.
- Proven ability to scale social media operations without compromising quality.
Core Skills
- Deep understanding of social media platforms, algorithms, and content formats.
- Strong people management and leadership capabilities.
- Excellent verbal and written communication skills.
- Strategic thinking combined with execution rigor.
- High attention to detail and strong quality control mindset.
- Ability to manage multiple stakeholders and tight timelines.
Preferred Skills
- Experience working with SaaS, tech, D2C, or service brands targeting the US market.
- Familiarity with social media analytics and reporting tools.
- Experience aligning organic social media efforts with paid and performance marketing teams.
- Ability to build training programs and scalable social media processes.
Behavioral Skills
- Strategic Thinking – Ability to design, execute, and evolve social media strategies aligned with business goals.
- Leadership & Accountability – Drives performance through ownership, mentorship, and clear expectations.
- Adaptability – Stays current with platform changes, trends, and evolving audience behaviors.
- Analytical Mindset – Uses performance data to guide optimization and improve ROI.
- Communication & Collaboration – Effectively works with internal teams and client stakeholders.
What Success Looks Like
- Consistent, high-quality social media delivery across 15–20 client accounts.
- Strong team performance, retention, and skill growth.
- Reduced escalations and improved client satisfaction.
- Clear, measurable contribution of social media to overall marketing goals.
- Well-defined processes that enable scale, efficiency, and predictability.
What you’ll get in return…
Joining Taazaa Tech means stepping into a leadership role within a fast-growing, innovation-driven environment. You’ll receive competitive compensation, performance-based incentives, and access to continuous learning and leadership development opportunities. We offer flexible work options, a collaborative culture, exposure to diverse US-based clients, comprehensive health benefits, and clear career progression pathways.
Who we are
Taazaa Tech is a kaleidoscope of innovation, where every idea is a brushstroke on the canvas of tomorrow. It's a symphony of talent, where creativity dances with technology to orchestrate solutions beyond imagination. In this vibrant ecosystem, challenges spark innovation and propel us toward new horizons.
Welcome to Taazaa — where we sculpt the future with passion, purpose, and boundless creativity.
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