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"Social Media Moderator"
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Salary
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Talent 360
is hiring
Social Media Moderator
for one of its clients
Expected Job Role
Expected Job Role
- Monitor social media channels (Facebook, Instagram, TikTok, X, etc.) daily for comments, mentions, DMs, and tags.
- Respond to user comments and inquiries in a timely, professional, and brand-appropriate manner.
- Escalate sensitive or negative feedback to the appropriate internal teams.
- Maintain a positive, consistent tone aligned with the brand voice.
- Help manage community growth and engagement by encouraging conversations and responding to followers.
- Track trends in community sentiment and flag emerging issues.
- Support the social team with content scheduling and basic reporting.
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Collaborate with creative and content teams to align on messaging and campaign goals.
- Bachelor’s degree in Mass Communication, Media, Marketing, or a related field.
- 1–2 years of experience as a Social Media Moderator, Community Manager, or similar role in a digital or creative agency.
- Excellent written communication in Arabic (native-level) and good command of English.
- Familiarity with major social platforms (Facebook, Instagram, TikTok, X, LinkedIn).
- Strong understanding of community behavior and online engagement best practices.
- Ability to work under pressure and handle sensitive comments calmly and tactfully.
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Basic knowledge of social media tools like Meta Business Suite or Hootsuite is a plus.
- Work Schedule: Sunday to Thursday, 9:00 AM to 6:00 PM
- Work Location: On-site, Downtown office
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