Social Media Moderator ( Arabic & English )

A well-known Perfume brand is hiring

Job Title: Female Social Media Moderator (Arabic & English Speaker)

Job Responsibilities:

- Confer with customers by telephone or throw social media to provide information about products, take or enter orders or obtain details of complaints.

- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

- Check to ensure that appropriate changes were made to resolve customers' problems.

- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

- Determine charges for services requested and arrange for billing.

- Refer unresolved customer grievances to designated departments for further investigation.

- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

- Up selling of new or additional products.

Requirements

- Not less than 3 years of experience.

- Arabic & English proficiency is a must.

- Females only.

- Typing speed is a mandatory.

- Microsoft Office & E-mail writing proficiency.

Job Location: Sharjah.

Salary: 3500 AED – 4500 AED

If you match the above requirements we would like to hear from you.

E-mail: hr@fahhadgroup.com

Kindly write the Job Code: SMM05 in the E-mail subject to be considered.

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month