Social Media Response Executive

We are seeking a proactive and customer-focused Social Media Response Executive to manage and respond to customer interactions across all social media platforms. The ideal candidate will ensure timely, professional, and brand-aligned communication while maintaining high customer satisfaction.

Key Responsibilities

• Monitor and respond to comments, messages, and mentions across platforms (Facebook, Instagram, Twitter/X, LinkedIn, etc.).
• Address customer inquiries, complaints, and feedback in a timely and empathetic manner.
• Escalate complex issues to relevant internal teams and ensure follow-up until resolution.
• Maintain a consistent brand voice across all communications.
• Track, record, and report common customer concerns and feedback trends.
• Coordinate with marketing, customer support, and PR teams during campaigns or crisis situations.
• Ensure adherence to response time SLAs (Service Level Agreements).
• Identify potential reputation risks and flag them proactively.

Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹27,000.00 per month

Work Location: In person