Social Services Aide

Under the supervision of the Children and Family Manager, the Social Services Aide provides a variety of social service functions including Child Protective Services and Child Welfare Access, supportive services, and clerical duties. Serves as the initial contact between the general public and the Children and Family Division by providing Access Services for the Division. Requires the exercise of independent judgment in carrying out responsibilities.

First review of applications will be on July 10, 2026.

• Receives referrals and child protective services reports via phone, walk-in, mail, or computer and enters information in eWiSACWIS or other computer databases
• Gathers necessary data from reporters in order to assess for present or impending danger threats in child protective services reports
• Gathers necessary data and determines program eligibility to provide options to people accessing Health and Human Services
• Provides information relating to programs and services in the community that may be offered to individuals in need of assistance
• Makes necessary referrals to both internal programs and external agencies based on the client’s needs
• Provides appropriate face-to-face and over-the-phone service to the general public, professionals, attorneys and other agencies by: greeting, providing information and assistance and answering appropriate inquiries

• Works with other departmental units to assist the family (Mental Health, 0-3, Public Health, WIC, WREA, Child Support, etc.)

• Assesses eligibility for Kinship Care benefits and maintains Kinship Care records and schedules required reviews
• Assists CFS Social Workers in delivery of services or functions
• Assists in maintaining case records and reports
• Organizes and disseminates documents, reports, and correspondences
• Tracks clients, caseloads and service programs
• Provides or assists clients with a range of supportive services (ie. financial, housing, transportation)

• Transports children, juveniles, and family members in personal vehicle
• Assists with supervised visitations as necessary

• Assists families with daily living skills and parenting practices
• Assists CFS Social Workers with troubleshooting cases, querying records or reports, pulling/reviewing hard file records, and determining case status
• Responds to requests for records within the confines of agency policy
• Interacts with the public and co-workers in a courteous, proficient, and professional manner

• Maintains skill and competency levels as policies and regulations change by attending and participating in staff meetings, supervision times and other regularly scheduled meetings; develops knowledge and skills by attending training events and workshops
• Maintains security and confidentiality of records

• Compiles, calculates, and tabulates statistical data and prepares reports as needed
• Performs general agency typing, word processing, dictation, transcription, and reception
• Performs other duties as assigned

• High School Diploma or equivalent; Associates degree in Human Services, Sociology, Social Science, or other related field preferred
• Minimum of one (1) year of experience working in the human services field required, preferably with children and families

• Knowledge and proficient use of computer systems, Microsoft Office Suite programs, and eWiSACWIS
• Knowledge of agency services and program requirements
• Knowledge of resources for community welfare and health and ways in which these resources may be used by people in need
• Knowledge of DCF Chapter 58 (Kinship) and eligibility requirements
• Basic knowledge and understanding of human growth and behavior, age appropriate disciplinary approaches, and parenting practices
• Ability to work with diverse populations
• Ability to work with families using a strength-based approach and empathy
• Ability to relate to people in an unprejudiced and understanding manner with concerns for their circumstances and feelings
• Ability to communicate clearly and effectively in person and over the telephone
• Ability to interview people, extract required information and make good independent judgments
• Ability to compile data/documentation and provide accurate and understandable reports
• Ability to participate meaningfully in trainings provided by the agency or other resources
• Ability to work as part of a service delivery team
• Ability to plan, organize, and prioritize work to most effectively achieve objectives
• Ability to learn specialized software applications and programs as required
• Ability to work with confidential material
• Ability to read and interpret documents, policy, and laws in the English language
• Ability to understand and follow oral and written instruction
• Ability to listen to and understand information and ideas in spoken and written format so individuals may effectively understand and convey communications
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Inductive and deductive reasoning – ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; includes coming up with a logical explanation for why a series of seemingly unrelated events occur together and deciding if an answer makes sense

• Possess and maintain valid Wisconsin Driver’s license and have access to transportation suitable to complete necessary work out of the office

BENEFIT SUMMARY:

Health Insurance Employee Contribution 2026:
Non Union Employees:
Premium Employee Share - 11%
Family - $2,477.85/month $ 136.28/pay period
Single - $1,086.78/month $ 59.78/pay period

SHERIFF'S DEPUTIES UNION:
Premium Employee Share - 12%
Family - $2,477.85/month $ 148.67/pay period
Single - $ 1,086.78/month $ 65.21/pay period

Vision - VSP 2026
Family - $11.22/ pay period
Employee + 1 - $6.82/ pay period
Employee & Child - $ 6.96/ pay period
Single Plan - $ 3.83/ pay period

Dental Insurance 2026: Employee Share – 50%
Premium Employee Share
Family Plan - $84.98/month $21.25 / pay period
Single Plan - $29.82/month $7.10 / pay period

Life Insurance: County paid for employee equal to yearly salary. Additional coverage and coverage for spouse and dependents are available at additional cost.

Deferred Compensation Plans: Two plans are available.

Voluntary Accident/Cancer/Critical Illness Insurance: Employer will contribute $10 per month towards the plan.

ID Protection

State Retirement: Employer match 50%

PTO: General Employees: 22 days during years 1 & 2 to a maximum of 37 days
Managers: 27 days per year during 1st – 6th years of service; to a maximum of 37 days
Jail/Dispatch: 24 days during years 1-5 to a maximum of 37 days

Holidays: Non-Law Enforcement: 9 specific and 1 floating
Law Enforcement: 10 personal days in lieu of holidays

This benefit summary is for informational purposes only. It is not intended as an implied contract of employment.