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Job Summary
Center Support Supervisor
TeemaGroup
Full-time
In-Office | San Francisco CA, United States
What you will be doing:
Clinical Practice & Case Management
Exercise independent judgment to provide case management services for a panel of patients.
Conduct comprehensive initial and routine psychosocial assessments to develop, implement, and update individualized care plans.
Collaborate with caregivers and support systems to establish and deliver coordinated care plans.
Identify psychosocial risks, challenges, and service needs; advocate, refer, coordinate, and follow up on patient support in a timely manner.
Provide individual counseling to patients as needed.
Facilitate family conferences and patient/caregiver support groups.
Engage with the community to identify and access services that support patient well-being.
Conduct discharge planning and coordination when a patient transitions out of the program.
Participate in special events such as caregiver workshops and educational sessions.
May review and verify assessments completed by other social work staff.
Team Collaboration
Serve as a primary liaison between patients, caregivers, the team, and community partners.
Collaborate with external agencies such as healthcare plans, community-based organizations, and care facilities.
Adhere to ethical and legal standards of social work practice.
Comply with all organizational policies and procedures, including safety and confidentiality regulations.
Complete all documentation promptly and accurately.
Actively participate in team meetings, advocate for patient and caregiver needs, and contribute to collaborative care planning.
Support continuous improvement efforts to enhance service quality and operational efficiency.
Deliver 5-star service guided by compassion, respect, and professionalism.
Perform other related duties as assigned.
What you must have:
Master’s degree in Social Work (MSW) from an accredited institution required.
Bachelor’s degree in Social Work may be considered with relevant experience and language proficiency.
Minimum of one (1) year of experience working with frail or elderly populations.
Valid Social Worker license in the state of California (MSW – Medical Social Worker).
Experience and ability to work effectively with diverse populations.
Skilled in collaborative teamwork and interdisciplinary care coordination.
Strong interpersonal skills with the ability to build trust and rapport with patients, caregivers, and colleagues.
Highly organized with the ability to prioritize, manage multiple tasks, and follow up thoroughly.
Excellent verbal and written communication skills.
Proficient in Microsoft Office and comfortable using electronic documentation systems.
Bilingual ability may be required for specific assignments.
Strong foundation in clinical practices and case management principles.
Nice to have:
One (1) year or more of post-MSW experience.
Prior experience in case management or healthcare settings.
Familiarity with electronic health record (EHR) systems.
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