Software Operations Engineer

The people here at Apple don’t just build products- they craft the kind of wonder that has revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple, and help us leave the world better than we found it. A job at Apple is unlike any other you’ve had. You will be challenged. You will inspired. And you’ll be proud! At Apple, new ideas have a way of becoming super products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

Description

Apple Customer systems Operations team is looking for a highly skilled and motivated OPS Engineer (Operations Engineer) to join our operations team. In this role, you will be responsible for maintaining the reliability, availability, and performance of business-critical, globally distributed systems. You will design and develop automation solutions to streamline system sustenance, monitoring, and operational workflows, while collaborating closely with support and engineering teams.

Responsibilities
Your responsibilities will span incident management, capacity planning, deployment safety, and operational tooling. Ideal candidates will combine strong software engineering skills with a passion for operational excellence, and thrive in a fast-paced, change-driven environment passionate about continuous improvement and detailed delivery.

Minimum Qualifications

• Minimum 4 years working experience
• Demonstrated ability to lead SEV1/SEV2 incident bridges, conduct blameless postmortems, and drive problem management initiatives; incident management experience;
• Strong knowledge of production support practices for handling large-scale, mission-critical web and iOS applications in a 24x7 onshore/offshore model;
• Experience in troubleshooting, analyzing logs, building metrics, and operational dashboards;
• Fundamental understanding of distributed systems (e.g., microservices, messaging brokers) and Linux operating system internals.

Preferred Qualifications

• Experience leading global operations teams in large-scale enterprise environments, with collaboration and leadership skills;
• Expertise in observability and monitoring using tools such as Hubble, ExtraHop, Splunk, and similar platforms;
• Foundations in networking (HTTP, DNS, TCP/IP, ICMP, OSI Model, Subnetting, Load Balancing);
• Hands-on engineering background with Java/JEE, REST APIs, Swift/Objective-C, databases (schema design, data access), and modern frontend technologies (React, JavaScript).
• Proficiency in supporting scalable, event-driven architectures (Kafka or equivalent), large distributed systems, and high-availability platforms.
• • Strong automation skills with Python/Linux, including CI/CD pipelines, Infrastructure as Code, Kubernetes/EKS (deployment strategies, scaling, troubleshooting), and self-healing systems.
  • Experience applying AI/ML for operational automation (anomaly detection, predictive alerting, automated incident response).
  • Familiarity with ITSM frameworks and enterprise support practices.
    

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