Software Support

First Capital Payments is looking for a greatly motivated person to join our team!

Position Summary:

You will work as a member of a customer service/support team and will report directly to the Director of Operations. We will train you in the payment processing industry software and point of sales systems. You will provide both on and off-site support, telephone support and remote access support for hardware and software for our clients. You must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within workplace and with clients.

Duties and Responsibilities:

§ Maintain technical knowledge related to our suite of hardware and software product lines and industry

§ Setup, configure, and test hardware and software components

§ Install software and hardware at client sites

§ Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems

§ Provide training to clients regarding software, hardware, and troubleshooting techniques

Required Skills/Experience:

§ Valid Driver’s license

§ Ability to manage and prioritize multiple tasks in office and at on-site client location

§ Advanced written and oral skills

§§ Expertise in Microsoft Office and Operating Systems

§§ Basic computer hardware knowledge

§§ IOS (Apple) experience

Compensation:

§ Hourly rate

§ Bonus for on call rotation

§ Health insurance

§ IRA with company match

§ Paid vacation, holidays

§ Free life insurance

This is a full-time position.

First Capital Payments is an equal opportunity employer.

First Capital Payments

150 State Street, Ste 140

Rochester, NY 14614

Phone: (585) 325-4010

Fax: (585) 325-4013

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• Rochester, NY (Required)

Ability to Relocate:

• Rochester, NY: Relocate before starting work (Required)

Work Location: In person