Software Support & Deployment Manager (SaaS / Retail ERP)

Software Support & Deployment Manager (SaaS / Retail ERP)

Location: Gulberg II, Lahore (Onsite)
Industry: SaaS | Retail Technology | Cloud ERP
Salary Range: PKR 40,000 – 150,000 per month
Experience Required: 2 to 4+ years (ERP/SaaS exposure preferred)
Reporting To: CEO + COO
Job Type: Full-time

About TradeUnleashed

TradeUnleashed is a modern Omni-Channel Cloud Retail Management System (RMS) and one of Pakistan’s leading Retail ERP SaaS platforms, built for retail, manufacturing, and eCommerce businesses.

Our cloud-based system integrates POS, inventory, order management, accounting, logistics, and eCommerce into a single platform—helping businesses automate operations and gain real-time visibility across stores, warehouses, and online channels.

Role Overview

We are looking for a Software Support & Deployment Manager to support client onboarding, ERP deployment, configuration, and day-to-day technical support of the TradeUnleashed platform.

This is an onsite, hands-on role ideal for candidates who want to grow their career in SaaS, ERP systems, customer support, and software deployment.

Key Responsibilities

Software Deployment & Configuration

• Assist in deployment and setup of TradeUnleashed modules including:
• Cloud POS
• Inventory & stock management
• Orders, accounts & reporting
• eCommerce & courier integrations
• Configure the system according to customer business requirements.
• Support testing, data verification, and go-live activities.
• Follow deployment checklists and SOPs provided by the team.

Technical Support

• Handle customer support tickets related to:
• System configuration
• Data mismatches
• Workflow or usage issues
• Troubleshoot issues and escalate complex cases to senior team members.
• Coordinate with internal teams for bug fixes and enhancements.
• Provide basic system training and usage support to customers.

Integrations Support

• Assist in supporting integrations with:
• Shopify & other eCommerce platforms
• Courier and logistics partners
• Accounting systems
• Help with API setup, data mapping, and sync validation (under supervision).

Documentation & Learning

• Maintain basic documentation, FAQs, and user guides.
• Update internal notes and support knowledge base.
• Continuously learn system features and customer workflows.

Required Skills & Experience

Technical Skills

• 1–3+ years experience in software support, ERP support, SaaS operations, or IT helpdesk.
• Basic understanding of cloud-based software systems (POS, inventory, accounting).
• Familiarity with support ticketing tools (Freshdesk, Jira, Zendesk, etc.).
• Basic knowledge of databases or SQL is a plus (not mandatory).
• Willingness to learn APIs and integrations.

Soft Skills

• Good communication skills and a customer-friendly attitude.
• Strong problem-solving and learning mindset.
• Ability to work onsite and handle multiple tasks.
• Team player with attention to detail.

Education

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field (preferred).
• Fresh graduates with relevant internships or ERP exposure are encouraged to apply.

Performance Measurement

Success will be measured by:

• Timely completion of deployment tasks.
• Support ticket resolution and customer feedback.
• Accuracy of configurations and data handling.
• Willingness to learn and grow within the role.

Why Join TradeUnleashed?

• Opportunity to work with a live SaaS ERP product used by real businesses.
• Strong learning and growth path into Senior Support, Deployment, or Customer Success roles.
• Hands-on exposure to retail ERP, integrations, and cloud systems.
• Professional onsite work environment in Gulberg II, Lahore.

Job Type: Full-time

Pay: Rs40,000.00 - Rs150,000.00 per month

Application Question(s):

• Total Years of Experience in Software Support & Deployment?
• Current Salary?
• Expected Salary?

Work Location: In person