Software Support Officer

Job Summary:
We are seeking a dynamic and motivated Software Support Officer to join our team. This opportunity is designed to provide hands-on experience in customer service and support, allowing the intern to gain valuable skills and contribute to the success of our organization.

Responsibilities:

• Gain a comprehensive understanding of the company's brand, customer base, product goals, and service aspects.
• Rotate through various divisions of responsibility, providing innovative ideas to enhance business operations.
• Engage with customers or clients, delivering exceptional service and support, and potentially contributing to sales efforts.
• Collaborate with the team to identify opportunities for improving customer service and internal processes.
• Learn and become proficient in using internal software systems.
• Assist in creating and analyzing performance reports to identify areas for improvement.
• Support the Retention program efforts and contribute to Upgrades/SaaS conversion initiatives.
• Assist in coordinating various communication initiatives, both internal and external, to enhance customer engagement.

Requirements & Skills:

• 6 Months to 1 year of Experience of Customer support
• Strong communication skills, both verbal and written.
• Ability to work effectively in a team environment and independently.
• Proficiency in Microsoft Office suite, particularly PowerPoint and Excel.
• Proven customer support experience or a track record of exceeding goals is a plus

Additional Information:
This internship is an excellent opportunity for individuals seeking to gain practical experience in customer support and service. The successful candidate will have the chance to contribute to meaningful projects and develop essential skills that will benefit their professional growth.

• Job Timings: 9:00 am to 5:30 pm (Monday to Friday) ( Saturday - Alternate)
• Location: PECHS Block 6

Job Type: Full-time

Pay: Rs25,000.00 - Rs30,000.00 per month

Ability to commute/relocate:

• Karachi Shahra-E-Faisal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Please mention your current/Last salary

Work Location: In person